Shape your Career with Citi in Poland

Citi Solutions Centre Poland has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team close to 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Our company has received the Top Employer award for nine consecutive years in Poland. In 2019 we were recognized as being among diversity leaders in the country, and named Top US Financial Services Investor in CEE together with CSC Hungary. We cooperate with top Polish universities and act as a valuable partner contributing to the development of the shared service sector.

Employees in Poland can choose to live and work in one of our two locations. Warsaw is a vibrant, multicultural city particularly attractive to our 80% millennial workforce. Olsztyn is a more peaceful, family-friendly city, surrounded by lakes and nature. In both locations you can build a fulfilling career and enjoy a good work/life balance.

What it Takes to Succeed

We pride ourselves on providing a superior and seamless client experience. It takes a special kind of person to deliver on these high standards – and we count on our customer service professionals to do just that. You will work alongside knowledgeable, motivated, and friendly people, and you will find first-rate training and development opportunities in abundance. This means increased exposure to influential leaders, and to local as well as global career growth opportunities. With a desire to succeed and an aptitude for providing an excellent customer experience, there is no end to the opportunities that could present themselves at Citi.

The traits of a Citi Poland employee include: Energetic, Innovative, Analytical

Amenities for a Healthy, Balanced Lifestyle

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we now hold meetings in “Winterfell”, “Narnia”, “Rohan” or “Gotham City”. In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You’ll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.

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Maria, Customer Service Analys

“We are multicultural! At our organization, one in ten employees comes from abroad, and the support we receive from the company allows us to quickly adapt to the new place. There are friends from all over the world, different perspectives and an abundance of languages and cultures – all just a few of the advantages of working at Citi!”

Maria, Customer Service Analyst

An Inclusive Office Culture

Our commitment to diversity is core to Citi’s values. More than 50 percent of our colleagues globally are women, and our inclusive culture has additionally been recognized and rewarded by LGBT+ communities all over the world. Employees in Poland actively participate in seven employee Affinity Network Chapters: Women’s Network, Women in Technology Network, Families Matter Network, Pride Network, Disability Network, Multicultural Network, and Green Team.

Not all groups are represented at every location.