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SVP, AML KYC Program Management Senior Lead - C14

Job Req ID 24756737 Location(s) Wilmington, Delaware; San Antonio, Texas; O'Fallon, Missouri; Jacksonville, Florida; Meridian, Idaho; Tampa, Florida; Florence, Kentucky; Johnson City, Tennessee; Sioux Falls, South Dakota; Irving, Texas; Tucson, Arizona Job Type Hybrid Job Category Project and Program
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  • Financial Crimes Analytics AML KYC Platform Management Program Group Manager will support the Personal Bank and Wealth AML KYC Program.  Critical to the role will be to effectively work across numerous functional areas including Compliance, Technology and Personal Bank and Wealth AML KYC Operations to manage the following objectives:
    • Develop and manage yearly Roadmaps to improve the AML KYC platform (end to end including Product Processors, CitiKYC (AML KYC system of record), Workflow, Screening integration and Customer Outreach) based on 1) existing AML KYC Ops Book of Work, 2) needed enhancements to support regulatory compliance and 3) optimization efforts to reduce operational cost.
    • Lead AML KYC platform SME (end to end) understanding the holistic data journey through the various systems from On Boarding channels through CitiKYC, Workflow and Customer Outreach.    
    • Identify opportunities within the AML/KYC program to reduce operational costs through system process improvements, improved data management and quality and a pragmatic approach to Policy directives.
    • Holistically assess requirements including system enhancements and defects, determine priorities based on impact to operations and alignment with Policy and work with Retail Bank and Wealth Business and Technology to drive prioritization, development and implementation.
    • Project Manage critical business initiatives including project plans, meeting cadence, risk assessment, requirements development, testing and implementation oversight and regular communication/updates to Senior Executives.     
    • Develop and manage end to end data process flows from account on-boarding to migration into AML/KYC scoring engine (CitiKYC).
    • Work with 3rd parties and Citi Technology to optimize AML/KYC data collection, minimize customer impact and improve customer experience and data quality.
    • Based on Policy changes and new Regulatory requirements work with Personal Bank and Wealth Business, Release Management and Technology to implement well thought through requirements to support overall AML KYC program BoW.  
    • Assess AML/KYC policy looking for pragmatic opportunities aligned to business practices to adjust policy to reduce operation impact while still maintain the spirit to the policy.  
    • Ability to manage multiply work streams with conflicting priorities in a fast pace environment.
    • Strong communication skills .  
    • Highly proficient in Power Point decks development and ability to craft message to audience in a concise, effective, and proactive manner.
    • Think outside the box to develop solutions to improve our AML/KYC program with goals of reducing cost and improving customer experience.


  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred
  • Strong technical background (10+ years’ experience) of systems for a major Retail Bank and Credit Card Issuer  
  • Project Management experience on large deliverables with numerous stakeholders across many functional areas
  • Working knowledge of MS Project, MS Visio and Project Tracking systems like Jira, Confluence and PTS


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Primary Location:

Wilmington Delaware United States


Primary Location Full Time Salary Range:

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 17, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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