Shape your Customer Service Career with Citi in Gray, Tennessee

Gray is located in Johnson City in Washington County, which is commonly known as the “Tri-Cities” region. Home to more than 126,000 residents, Washington County is a thriving retail, healthcare, cultural and education center in the Southern Appalachian Mountains. Johnson City offers a low cost of living and high quality of life and has been recognized as one of the 2019 Best Places to Raise a Family in Washington County, Tennessee, thanks to the high number of nearby resources and attractions. Fine arts such as theater, music, and regional crafts are part of the traditional culture of the county, while outdoors enthusiasts will be thrilled to discover vast, natural spaces on their doorstep, including the Great Smoky Mountains. This area really does have something for everyone.

What it Takes to Succeed

We pride ourselves on providing a superior and seamless client experience. It takes a special kind of person to deliver on these high standards, and and we believe in our customer service professionals to do just that. You will work alongside knowledgeable, motivated, and friendly people, and you will find first-rate training and development opportunities in abundance. This means increased exposure to influential leaders, and to local as well as global career growth opportunities. With a desire to succeed and an aptitude for providing an excellent customer experience, there is no end to the opportunities that could present themselves at Citi.

The traits of a Gray Citi employee include: Energetic, Savvy, Problem-solver

Amenities for a Healthy, Balanced Lifestyle

The Citi Gray office offers a friendly, team-oriented environment where colleagues can connect in a number of collaborative and welcoming work spaces. The office also features an onsite cafe, indoor and outdoor walking paths, covered patios for relaxation time, and employees have the opportunity to request flexible work arrangements.

Citi employees doing landscape work as volunteers
Citi employees volunteering at a military cemetary
Citi event for children
Citi event with a robot
Photo of Sanja

“The list of why I love working at Citi includes the manager support and engagement, career development opportunities and the amazing benefits. My managers are terrific and they are always there to help me with anything I need!”

Sanja, Account Specialist
Photo of Holly

“Citi has a wonderful work environment with many great qualities. There truly is a career path for everyone, and I am particularly impressed with Citi’s dedication to helping each individual pursue their passion and developing their employees to be the best that they can be.”

Holly, Credit Maintenance Specialist

An Inclusive Office Culture

Our commitment to diversity is core to Citi’s values. More than 50% of our colleagues globally are women, 45 percent of our U.S. workforce are minorities, and our inclusive culture has been recognized and rewarded by LGBT+ communities all over the world. We believe we are all accountable and responsible for promoting inclusion, and we foster a culture that celebrates the broad-ranging demographics of our employees. Our Gray campus is home to six employee Affinity Network Chapters: Black Heritage, Citi Salutes, Citi Women, Disability: Enabling Diverse Abilities, Families Matter, and Pride.

Not all groups are represented at every location.