Retail Bank Fraud Risk Senior Officer I - SVP

The Fraud Risk Senior Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Fraud Policy Segment Relationship Lead for Retail Business Banking, Commercial and Wealth portfolios
• Provides escalation support and relationship management for Fraud related matters and emerging risks/trends in these portfolio segments
• Responsible for Branch authentication policy and strategy for entire Branch network to include driving in-flight technology initiatives, leading innovation and IT project initiatives including Branch-related technology.
• Develops and drives a broad strategic roadmap for Branch Authentication and tools/capabilities to facilitate that roadmap with a focus on passive authentication and stream-lining the customer experience.
• Interfaces with the Fraud Risk Sr. Managers, Business owners, Risk Policy heads and operations Chief Operations Officer (COOs) to understand business objectives and gain buy-in for business changes and investment.
• Acts as primary point of contact for the Retail Business Banking, Commercial and Wealth businesses, as well as Branch Authentication matters.
• Designs authentication strategies and tracking measures for the Branch network
• Identifies vendor tools/capabilities and developing test/controls to evaluates value
• Recommends appropriate controls which will maximize the return on investment
• Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers
• Partners with the business to facilitate new product/service delivery
• Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues
• Partners with Operations, Analytics and Process Integration Teams to coordinate actions to address Business and assists the Control group in the evaluation and management of Global policies and standards
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of Fraud and Retail Banking experience preferred
• Call center experience
• Direct experience in fraud high risk account management authorizations

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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