Services - Cross Border Payments Product Specialist - Director

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Job Overview

Treasury and Trade Solutions (TTS) within Citi's Services business provides market leading integrated cash management and treasury services to multinational corporations, financial institutions, and public sector organizations across the world.

Cross Border Payments is a key growth driver for Citi’s Payments business within TTS and a critical component of Citi’s differentiated network versus competitors. The business goal is to accelerate our revenue growth in a sustainable manner over the next several years, which will require executing growth and transformation priorities successfully.

We are looking for an exceptional team player to lead Citi’s account based cross-border payments product agenda across the two Asia clusters – Asia South and JANA.  This is an exciting role to drive the fast-evolving cross border payments business and create meaningful impact in terms of delivering a superior product proposition, increasing product penetration and overall market share. This role is based in Singapore.

Responsibilities:

The ideal candidate will combine deep expertise in payments ecosystems, FX, strong leadership qualities, penchant for creativity and conceptualizing innovative solutions.

We are seeking an energetic professional with a strong execution bias and proven ability to deliver results by collaborating with multiple stakeholders. The role requires strong analytical; interpersonal and leadership skills combined with the ability to independently lead as well as influence others and build effective partnerships.

Key responsibilities include:

• Conceptualize and drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred partner status with Citi’s clients.
• Supervise day-to-day product management including product delivery, client experience and client communication strategies as well as help the broader teams prioritize, negotiate, and remove obstacles to achieve business results and drive consistency of the offering.
• Drive the product commercialization across the client segments, clusters and partner with global product to ensure we continue to improve and strengthen our capabilities, defend existing flows and attract new clients/flows.
• Collaborate with Markets partners to grow transactional FX flows by focusing on conceptualizing and executing targeted initiatives and bundled solutions by client segment and country.
• Partner and collaborate with variety of stakeholders across the organization including sales, coverage, FX, operations, technology and other functional partners to strengthen the product delivery, streamline processes, drive operational excellence and maintain a strong risk and control environment.
• Appropriately assess risk when business decisions are made and apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Build credible and trusting relationships with network partners internally and promote business ties with external industry stakeholders.

Qualifications:

• 15+ years’ experience of relevant experience in transaction banking / payments business
•  Strong knowledge of product management disciplines

Education:

• Bachelor’s degree or equivalent
• Master’s degree is Good to Have

Skills & Competencies:

• In-depth knowledge of payments, cash management, SWIFT, FX, ecommerce and emerging payment flows.
• Strong interpersonal skills and credibility to lead and influence wide ranging stakeholder base.
• Problem solving skills; Organization, ability to multitask and apply good judgement.
• Ability to efficiently prioritize and work under pressure across time zones to meet deadlines and client commitments.
• Strong execution skills, thorough follow-through & attention to detail.
• Excellent communication skills, both written and verbal; strong presentation skills and high competence in MS Office.
• Good understanding of the competitive landscape, client requirements, and other competing solutions would be a plus.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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