USCC Operations Business Execution Headcount Management Lead

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Job Overview

Job Description:

The U.S. Consumer Cards (USCC) Operations Business Execution team drives a broad portfolio of business management activities and strategic initiatives ranging from resource and expense management, operating model efficiency, and communications.

The Headcount Management Lead for USCC Operations will serve as a strategic partner across USCC Operations senior leadership, Finance, and HR to drive workforce planning, headcount governance, and organization execution. This role is responsible leading the end-to-end management of operational headcount ensuring alignment to financial obligations, business priorities, and workforce strategies.

This individual will lead a team responsible for headcount forecasting, requisition management, reporting, analytics, and executive-level planning and support. The ideal candidate is a strategic thinker with strong operational disciplines executive presence, and the ability to influence across functions in a fast-paced environment.

Key Responsibilities

• Lead organization-level headcount management process across USCC Operations, including forecasting, planning, approvals, tracking, and reporting
• Serve as trusted advisor to Operations leadership on workforce strategy, organizational planning, and resource optimization including reporting and presentations related to staffing and workforce investments
• Develop and maintain headcount governance processes, controls, and reporting to ensure accuracy
• Partner closely with Workforce Management and Finance to align Planning, forecasts, and operational targets
• Collaborate with HR and Talent Acquisition to manage organizational changes, workforce strategies, and hiring pipeline
• Manage multiple priorities and drive execution across multiple functions in the organization

Qualifications

• 10+ years experience in workforce planning, business execution, finance, or related strategic functions
• Prior people leadership experience with demonstrated ability to lead, coach, and develop teams
• Strong strategic thinking and problem-solving capabilities with the ability to translate data into business decisions
• Experience partnering cross functionally with senior leadership, Finance, and HR
• Strong analytical skills with experience managing large datasets, forecasting, and reporting
• Strong communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 22, 2026

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