Director, Head of Billing - Services

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Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Platform and Data Services (PDS) team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Head of Billing will be responsible for designing, simplifying, implementing, and executing the pricing processes end to end for Services in close partnership with all products, functions and clusters when applicable. This role reports into the Head of Pricing, Billing and Statements (PBS), and is part of the Platform and Data Services (PDS) organisation.

What you’ll do:

• Identify and review all the billing processes across Services to assess areas of strength and weakness.
• Identify where processes, capabilities and infrastructure across Services can be standardized, consolidated, or improved to reduce fragmented approach and execution
• Develop and execute a strategy for improvement and risk remediation, to include activities, timelines, and required investment

• Develop a standard framework that captures the full billing lifecycle, where specific roles and responsibilities can be tailored to each product as necessary
• Responsible for the horizontal oversight of all billing activities in Services including fees and NII in close partnership with products, operations, technology, and sales
• Review all billing processes in Services and identify areas for improvements, standardization and consolidation of platforms and tools
• Responsible for the roll-out of common billing platforms across all the targeted markets
• Work with products to identify risks in the billing process and implement strategic solutions and compensating controls when the strategic solution has not been implemented yet
• Working closely with the Head of Pricing, Head of Data (PBS), Global Head of Billing Operations, and PBS Cluster leads to ensure alignment
• Define and drive analytics, tools, and initiatives to address billing performance, leakage, and revenue opportunities
• Implement a central database for invoices and charges for all products that allows for robust price analytics and benchmarking
• Maintain and further improve the Client Profitability Tool

What we’ll need from you:

• A highly motivated and experienced professional prepared to lead and manage a complex yet important pricing execution and strategy in the Services business
• Knowledge of Payments & Receivables, Investor, and Issuer products and the nature of how clients use these services, how they are priced, etc.
• Experience in collaborating across teams to receive relevant information from each respective team required.

• Forward looking, strategic thinker with strong understanding of Treasury & Trade Solutions products
• Creative, innovative, high energy with strong initiative
• Strong communication skills
• Strong executive presence
• Comfortability presenting to senior leadership
• Influencing skills to manage stakeholders effectively
• Strong execution and project management skills: thorough follow-through & attention to detail
• Strong analytical and problem-solving skills; familiarity with data analytics a plus
• Excellent interpersonal skills and ability to work with partners
• Bachelor’s Degree or equivalent, Master’s a plus
• Proficient in Microsoft Office (Excel advanced proficient preferred, PowerPoint proficient)

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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