Nigeria ICBS Country Lead

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Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's In-Country Business Services (ICBS)Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview:

ICBS is a global service organization that provides a variety of core products and services to the business. These comprise of:

• Archiving,
• Mail & Distribution,
• Managed Print Services,
• Office Supplies & Stationery,
• Marketing & Transactional Print,
• Global Travel,
• Corporate Card Program,
• Vehicle Program.

The role is responsible for the operational implementation and execution for one or more of the BTSS’ core and non-core products. This requires close co-ordination with the relevant regional SME’s and Country Heads.

What you’ll do:

Strategy:

• Development and execution of the ICBS product strategy and operational delivery of ICBS services in conjunction with the Sub-Cluster and Cluster Heads, and various regional functions as well as in country business management.
• Identification, development and implementation of ICBS initiatives which reduce cost, add value, increase controls, enhance performance and deliver shareholder value for in country services.
• Ensuring compliance with global and regional functional policies, procedures and programs whilst meeting local requirements and execution of local procedures as per country regulatory requirements as applicable.

Financial Management:

• Rigorous financial management and influence of direct and indirect spend.  Identification and sustained delivery of cost efficiencies.
• Direct participation and/or coordination of important and complex projects of the department 
• Adhere and meet country financial budget
• Periodic budget, cost variance review and monitoring

Operations Management:

• Ensure efficient delivery of ICBS services in country
• Conduct regular review of ICBS processes against policy and regulatory requirements 
• Build and maintain strong relationships with key internal clients
• Responsible for local daily operational ICBS core services
• Management of operational risk and control utilising key performance indicators and Service Excellence and Continuous Process Improvement techniques
• Ensure and maintain good relationships and cooperation with peers, other local or regional units, top management, vendors and partners
• Actively participate in ICBS country meetings and calls regional meetings and calls where required and other applicable ICBS products activities.
• Meet regularly with stakeholders on requirements and expectations on ICBS performance
• Participation on regular Third-party meetings
• Act as backup to other Country Managers during annual leave periods / as and when required and effectively manage the team during these periods
• Seek best practices within regional/global teams and share with the local team
• Escalation of issues as appropriate
• Act as BAO (Business Activity Owner)

What we’ll need from you:

• Minimum 15 years post-graduation experience (with at least 10 years in banking). Candidates who are close to meeting this requirement may be considered
• Three years as Senior Manager with experience in at least 3 three (3) major areas of banking operations.
• Operational experience in at least one of In Country Business Services core products and service delivery
• Knowledge & clear understanding of In Country Business Services products, services, strategy and points of escalation
• Execution of In Country Business Services strategy in line with directives provided by Regional, Global and Product leads
• Knowledge of market/industry trends
• Extensive Vendor Management experience
• Identify & leverage best practices for continuous process improvements & re-engineering
• Strong reporting experience & skills
• Experience in expense management & cost reduction
• Experience of risk & control requirements in a banking environment
• Strong customer service delivery background
• Bachelor’s degree.

What we can offer you:

By joining Citi Nigeria, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-KS1

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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