Fraud Ops Analyst for Commercial Cards

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Ops Analyst (Internal Job Title: Fraud Operations Analyst 2 (C10) based in Kuala Lumpur, Malaysia

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses

The Fraud Operations Analyst 2 (C10) is a key contributor to advanced fraud risk management within Commercial Cards operations, spanning multiple regions. This role involves performing complex fraud reviews, making informed decisions based on risk-reward evaluations, system intelligence, and industry best practices to significantly minimize fraud losses. The analyst also plays a critical role in strategic initiatives, compliance, and the escalation of high-risk fraud indicators

In this role, you’re expected to:

• Contribute to Root Cause Analysis for high-value losses and actively support the development and implementation of improvement plans.

• Prepare and send Fraud Declaration Forms or track Online Dispute Forms, and facilitate efficient handoff to the Disputes team

• Review Daily Production Analysis, Association Alerts, RiskFort alerts, and Common Point of Purchase/Compromise findings.

• Collaborate effectively with the Fraud Investigation team on disputed transactions that require deeper analysis and expert intervention.

• Ensure accurate and complete system notes, consistent application of block actions, and full compliance with Standard Operating Procedures.

• Promptly escalate high-risk cases, Account Takeover indicators, and abnormal fraud trends to senior management for timely awareness and strategic response.

• Ensure strict compliance with all guidelines related to associations and all relevant regulatory requirements.

Qualifications:

• 2+ years relevant fraud or analytics experience.

• Strong analytical, investigative, and documentation skills.

• Knowledge of industry fraud standards and advanced fraud systems.

• Strong written and verbal communication skills.

• Bachelor’s degree/University degree or equivalent experience

• Willing to support NAM Operations and must be able to work in a 24/7 shift environment, including weekends and public holidays. Thank you.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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