KYC Modernization Project Manager

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Job Overview

The KYC Modernization Project Manager is a seasoned professional role. Applies in-depth disciplinary knowledge to lead and manage complex KYC modernization initiatives, contributing to the development of new AI and process improvement techniques and the improvement of processes and workflow. Integrates subject matter and industry expertise within the KYC domain. Requires in-depth understanding of how areas collectively integrate across Operations, Business, Technology, and Control functions (e.g., Compliance, Risk, Internal Audit) as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires strong analytical skills in order to filter, prioritize and validate complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc., by influencing decisions through advice, counsel, and facilitating services to others in area of specialization.

• Serve as liaison between Operations, Business, Technology, and Control functions (including Compliance, Risk, and Internal Audit) to ensure a consistent operating model across all work streams within the KYC Modernization program.
• Work alongside key stakeholders to define scope, requirements, and execution activities for KYC modernization projects, while clearly communicating the program schedule and key milestones.
• Provide executive status updates on progress, risks, and issues throughout the lifecycle of the KYC Modernization program.
• Escalates program risks to the Transformation Program Management lead, or Program Sponsor, when appropriate.
• Demonstrates in-depth knowledge of program metrics, including data gathering, reporting, and trend analysis to monitor the health and progress of KYC modernization initiatives.
• Supports planning, directing, and coordination of day-to-day activities of running the KYC modernization program or a portfolio of related programs.
• Applies in-depth understanding of how areas collectively integrate across Operations and Fraud Functions as well as coordinate and contribute to the objectives of Operations.
• Assesses creation and ensures sign-off of program plans and charters, benefits management plans, stakeholder management plans, acceptance plans, and central program issue logs for KYC modernization.
• Oversees program plans to ensure they are meeting business needs as described in the program initiation documents, particularly for KYC modernization.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones for KYC modernization.
• Works with the Program Sponsor to ensure KYC Operations action plans are in line with business objectives.
• Ensures all areas of the program are appropriately staffed.
• Monitors program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Creates and manages the program risk management plan.
• Makes recommendations for training and development needs for assigned personnel supporting KYC modernization.
• Ensures essential procedures are followed and contributes to defining standards related to KYC processes and project management.

Qualifications:

• 6-10 years of experience in project and program management, particularly within the financial services industry, with a focus on large-scale initiatives such as KYC modernization.
• Strong interpersonal and communication skills; proven ability to engage and influence business and technology stakeholders across levels within an organization.
• Strong project and program management skills.
• Experience building complex project plans.
• Knowledge of PTS, JIRA, and other Citi Approved project management tools, including AI experience.
• Knowledge of CPMC guidelines.
• Demonstrated ability to build internal relationships with broader stakeholders across a franchise in order to drive to common goals and outcomes.
• Strong understanding of consumer financial services and Know Your Customer (KYC) processes.
• Proven leadership skills and ability to work in a matrixed environment.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 23, 2026

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