Vice President, Reward Products & Premium Customer Experience Delivery

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

If you're a Product Delivery Leader who thrives at the intersection of customer experience and technology, this Vice President, Reward Products & Premium Customer Experience Delivery role is your opportunity to shape how millions of customers engage with one of the most dynamic credit card programs in the market. Sitting within Citi's US Consumer Cards Rewards & Loyalty organization, you will own end-to-end delivery of Reward Product initiatives and Premium Customer Experience enhancements, working directly with Product and Technology teams to turn strategic priorities into live, customer-facing outcomes. This is a high-impact, fast-paced environment where your ability to bring clarity to complexity and translate business goals into actionable roadmaps will directly influence program growth and customer satisfaction.

Responsibilities:

• Lead end-to-end delivery of complex Reward Product initiatives, ensuring customer-facing features launch on time, at quality, and with measurable impact on the customer experience.

• Define and maintain a prioritized Product backlog in partnership with Product Management and other stakeholders, sequencing work according to business imperatives.

• Translate business objectives into detailed feature specifications, user stories, and high-level requirements that development teams can act on immediately.

• Identify and resolve delivery blockers that challenge sprint or release goals, proactively coordinating across technical and business teams to keep work on track.

• Collaborate with cross-functional stakeholders to shape product vision and drive concept development from ideation through to execution.

• Communicate roadmaps, timelines, and status updates to Senior Leadership and working-level teams, tailoring the message clearly for each audience.

• Balance delivery timelines and team capacity, influencing stakeholders and technology partners to achieve the best possible outcome.

Required Qualifications & Skills:

• 7+ years of experience in Product Delivery, Technology Delivery, Project Management, or similar disciplines

• Demonstrated ability to manage multiple competing deadlines and deliverables simultaneously across both business and technical workstreams without losing accuracy or pace.

• Fluency in user story development, technical documentation, and agile delivery tooling, including JIRA and Confluence, to a standard that enables teams to execute independently.

• Working knowledge of APIs, digital user experience design, and how front-end interactions connect to back-end systems, batch processing, and data flows.

• Ability to remain composed under pressure, establish clear priorities in ambiguous situations, and create structure where it does not yet exist.

• Confidence engaging and influencing stakeholders across Technology, Product, and business functions to align on scope, timing, and delivery approach.

• Relationship management or cross-organizational partnership, with the ability to maintain productive working relationships across internal and external teams.

• Bachelor's degree required.

What We Offer:

At Citi, you will have the opportunity to make a direct and visible impact on products used by customers every day, backed by a team that values performance, collaboration, and continuous improvement. We offer a competitive rewards package and a working model designed to support both personal and professional effectiveness.

• Comprehensive medical, dental, and vision coverage to support your health and wellbeing.

• 401(k) plan, life insurance, accident coverage, and disability insurance to provide long-term financial security.

• Paid time off including planned vacation, sick leave, and paid public holidays, supporting a sustainable work-life balance.

• Access to wellness programs designed to support your physical and mental wellbeing.

• Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while keeping you connected to the team.

• A role with genuine ownership and strategic visibility, working at the heart of a high-growth Rewards business where your decisions shape real customer outcomes.

• For a full overview of Citi's employee benefits, visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Apply now to bring your Product Delivery expertise to a role where you will shape the future of Rewards experiences for Citi customers at scale.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Product Sales

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 15, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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