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Trade Operations Officer

Job Req Id:

26978879

Location(s):

Ho Chi Minh City, Ho Chi Minh, Vietnam, Hanoi, Vietnam

Job Type:

On-Site/Resident

Posted:

Jul. 23, 2026

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Job Overview

Trade Operations Officer is an intermediate level role responsible for:

  • support the Trade Services Unit (under the Operations Group) offering Import/Export Letters of Credit, Export Bills, Import Bills, the Import/Export-related financing, documentary collection services, Supplier Financing and guarantee to all existing clients.
  • Responsible for both the timely and accurate processing of all import/export products and their related services and variants, for all existing clients
  • Responsible for daily communications to provide technical advices/guidance to trade services related products to enhance services image to all existing clients

Responsibilities:

  • Ensure the timely and accurate processing of all Trade related products such as Import/Export Letters of Credit, Import/Export Bills, Import/Export-related financing, Documentary collection services, Supplier Financing and Guarantee.
  • Pre-processing (check docs & prepare instruction) and scan mentioned trade transactions instruction and required documents to Regional Processing Center (RPC) for processing.
  • Receive/deliver documents (Guarantee, import bill, export bill, L/C’s, loan application) from /to customers via counter or fax machine.
  • Perform signature verification.
  • Providing technical supports to all clients (advise LC terms and conditions, help out LC application and other application fill-in, export documents preparation, etc..)
  • Prepare report to FINCON, State bank
  • Communicate with RPC via email/phone for daily transactions and enquires
  • Provide leadership in the identifications, development, implementation, and review of productivity projects that will result in cost effectiveness and savings.
  • Other tasks assigned by Unit Head


Qualifications:

  • Good knowledge of Trade products and rules (UCP600, ISBP, ISP)
  • Must be computer literate (knowledge of Windows-based programs such Ms Word and Ms Excel required)
  • Must possess excellent interpersonal, oral and written communication skills; must be able to work well under pressure
  • Must be faithful, flexible, meticulous and attentive to details; strong organization, matured and administration/leadership skills
  • Must be self-motivated and pro-active; hard-working and responsible
  • Strong verbal and written communication skills in both English and Vietnamese

EXPERIENCE and EDUCATION REQUIRED

  • 2-3 years proven track record in operations of trade services and trade finance (in a bank or at a major MNC non-bank is preferred)
  • College Degree (in Banking, Finance, Economics or Accounting)


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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