KYC Operations Training Specialist

Role Overview

We are seeking an experienced Trainer /Learning and Development Partner to support and strengthen our training operations within a fast‑moving, complex environment. This role is responsible for delivering high‑quality training solutions, managing training processes and documentation, and ensuring alignment with learning standards, compliance requirements, and business objectives.

The ideal candidate brings strong learning fundamentals, operational discipline, and the ability to manage risks, issues, and stakeholder expectations while working collaboratively across teams.

Key Responsibilities

Training Delivery & Operations

• Deliver and support structured training programs aligned to business, compliance, and operational requirements
• Manage day‑to‑day training administration, processes, and procedures
• Maintain, prepare, and review training materials and documentation to ensure accuracy and consistency
• Apply learning principles and modern learning practices to enhance training effectiveness

Process, Risk & Issue Management

• Identify, manage, escalate, and resolve training‑related risks and issues
• Ensure adherence to internal policies, regulatory requirements, and control procedures
• Support continuous improvement of training processes and operational execution

Stakeholder Communication & Collaboration

• Communicate clearly and professionally with participants, peers, and partners
• Build collaborative relationships to support effective training delivery
• Support alignment with shared objectives across training and operational teams

Professional Standards & Accountability

• Act with integrity, accountability, and ethical judgment at all times
• Focus on outcomes while maintaining quality, accuracy, and compliance
• Demonstrate credibility and reliability in a high‑trust environment

Required Qualifications (Must Have)

• High School Diploma or equivalent
• 2–3 years of relevant experience in training, learning operations, or a related environment
• Knowledge of:
  • Learning principles and training best practices
  • Training processes, procedures, and administration
  • Training products, services, and documentation management
• Must have intermediate Excel skills, including data analysis, formulas (e.g., VLOOKUP, PivotTables), and basic reporting.The role requires the ability to efficiently manage datasets, generate insights, and support day-to-day operational and reporting needs.
• Proven ability to manage risks and issues in an operational environment
• Experience working in a dynamic, fast‑paced training operation
• Strong accountability, ethics, and results orientation

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• Exposure to:
  • Financial services products or operational environments
  • Compliance, policy, and regulatory frameworks
  • Business processes, systems, and training tools
• Demonstrated communication and relationship‑management skills
• Ability to adapt to changing priorities and multiple perspectives
• Intermediate experience influencing, collaborating, or supporting initiatives without direct authority

Key Attributes for Success

• Accountable: Takes ownership and follows through
• Ethical: Acts with integrity and prioritizes the greater good
• Results‑Oriented: Focuses on outcomes while maintaining quality
• Credible & Trustworthy: Builds confidence with stakeholders

Why Join Us?

• Work in a challenging, fast‑paced environment with meaningful impact