CitiService Director

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  

Role Overview

The CitiService Director is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management and compliance in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of high volume cash management and transaction services.

What you will do:

• Full management responsibility over a large team of cash and trade operations and transaction services managers in large site or across multiple smaller sites including management of people, budget and planning.

• Manage multiple major processes, including Trade and Cash or Payment Processing, operational accounting, reconciliation, proofing, etc.

• Oversee quality reviews, end results, budget, policy formulation and planning and significant contribution to future strategy of Cash and Trade Operations.

• Manage client transaction reporting, including new product introductions, statement migrations, branding, legal disclaimers, etc.

• Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge.

• Apply comprehensive understanding in multiple functional areas, as well as underlying business principles.

• Negotiate internally, often at senior levels (across functions) and with external parties, as needed.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we will need from you:

• Broad experience in a related role in business, functional and people management industry at a senior level.

• Trade and Cash operations knowledge in a large operations center.

• Consistently demonstrate clear and concise written and verbal communication.

• Demonstrated ability to remain unbiased in a diverse working environment.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

130 000,00 € - 230 000,00 €

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.