Banamex Markets Client Support Sr Associate -CIUDAD DE MEXICO

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Job Overview

The Client Service Sr Associate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Act as the primary contact for Markets clients, ensuring all client documentation is compliant with standards and ensure client experience is above expectations.
• Leverages expert business, industry, and operational knowledge in addition to frequent client interaction to identify value added products and client solutions for cross-sell opportunities.
• Responsibilities also include integrity of account opening / on-boarding activities and documentation, specifically for Regulatory, Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance and to ensure timeliness of account setup and data quality
• Ensures legal, regulatory and operational control requirements are maintained across their assigned diverse complex customer base on an ongoing basis
• Performs Management Control Assessment (MCA) testing to ensure dynamic controls.
• Leverages Customer feedback and industry experience to provide advanced consultative support regarding product terms and conditions and needed competitive market enhancements.
• Provides guidance on the direction and development of organization wide process improvement programs.
• Provides leadership on taskforces whose mission is to achieve our goal of bringing service to the next level
• Helps to identify the source/cause of significant customer issues so that they can be eliminated
• Manages various performance and productivity objectives through the use of sales force and various other systems
• Creates and fosters a trusting and engaging work environment
• Ensures a culture of accountability, integrity and respect
• Participates in various group projects and continuous quality improvement activities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Conocimientos en productos de Mercados - Banca Empresarial.

• Experiencia en validación de información y documentación de clientes Empresariales - Instituciones Financieras

• Experiencia en atención a clientes empresariales vía telefónica

• Experiencia en procesos de onboarding para clientes empresariales- Corporativos

• 2-5 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Key Responsibilities:

1. Relationship & Origination Support

• Maintain professional relationships with client representatives.
• Understand client drivers and support Account Managers, in origination activities.
• In partnership with manager, identify and originate low-complexity opportunities.

2. Credit Management

• Manage credit requests in close coordination with various internal teams

3. Onboarding & Implementation

• Manage the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Oversee client documentation and facilitate client training to ensure a smooth transition.

4. Service Coordination

• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback

5. KYC Ownership

• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience: 2-5 years of experience in client management or a related role within the financial services industry.
• Technical Skills: Basic product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Problem-Solving: Ability to resolve client issues and manage escalations.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

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Job Family Group:

Commercial and Business Sales

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Job Family:

Client Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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