Banamex Markets Client Support Associate - CIUDAD DE MEXICO

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Job Overview

The Client Service Intmd Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Act as the primary contact for Markets clients, will be responsible for onboarding communication and follow ups in terms of client documentation.
• Ensure proper client attention, not only for small and medium enterprises but also for Institutional clients.
• Leverages expert business, industry, and operational knowledge in addition to frequent client interaction to identify value added products and client solutions for cross-sell opportunities.
• Provides input and decisions on Cash Management and Liability by consulting on policy compliance, operational constraints and service performance risk
• Responsibilities also include integrity of account opening / on-boarding activities and documentation, specifically for Regulatory, Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance and to ensure timeliness of account setup and data quality
• Ensures legal, regulatory and operational control requirements are maintained across their assigned diverse complex customer base on an ongoing basis
• Performs Risk Controls Self Assessments (RCSA) testing to ensure dynamic controls.
• Leverages Customer feedback and industry experience to provide advanced consultative support regarding product terms and conditions and needed competitive market enhancements.
• Provides guidance on the direction and development of organization wide process improvement programs.
• Provides leadership on taskforces whose mission is to achieve our goal of bringing service to the next level
• Helps to identify the source/cause of significant customer issues so that they can be eliminated
• Serve as acting manager when their manager is unavailable
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Client orientation
• Highly motivated and independent
• Proactive and be able to communicate with other internal areas
• Conocimientos en productos de Mercados - Banca Empresarial.
• Experiencia en validación de información y documentación de clientes Empresariales - Instituciones Financieras
• Experiencia en atención a clientes empresariales vía telefónica
• Experiencia en procesos de onboarding para clientes empresariales- Corporativos

Education:

• Bachelor’s/University degree or equivalent experience

Conocimientos en productos de Mercados - Banca Empresarial.

Experiencia en validación de información y documentación de clientes Empresariales - Instituciones Financieras

Experiencia en atención a clientes empresariales vía telefónica

Experiencia en procesos de onboarding para clientes empresariales- Corporativos

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Job Family Group:

Commercial and Business Sales

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Job Family:

Client Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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