Operations Support Analyst 2 - CHENNAI

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

We’re currently looking for a high caliber professional to join our team as Officer - Operations Support Analyst 2 (Internal Job Title: Ops Support Analyst - C10) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

In this role, you’re expected to:

Individuals in this role would be subject matter experts in managing reconciliations, customer servicing, payment processing, sanctions screening. Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately. Oversees daily operations and manages work queues while contributing to MIS production and reporting. Reviews process changes and finalizes documentation with necessary approvals. Perform quality reviews and approves journals as second level reviewer. Upholds control and compliance standards while driving process accuracy and operational efficiency. Support team performance through effective oversight. Monitors the overall day to day function of operation and assist supervisor in the audit deliverables.

• Track, manage and work workstreams within the required Service Levels
• Complete a Balance Sheet & P&L review.
• Be an escalation contact between analysts and the business.
• Oversight of the function to ensure all activities are completed within timeframe.
• Assist with process reviews relating to policy changes.
• Process Payment Instructions – ensuring the necessary approvals have been provided.
• Process journal entries, following the documented process.
• Sanction Screening and disposition of alerts
• Track and Work within the required Service Levels
• Manage different work queues and assist with the production of department MIS and reporting.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to internal customers

• QA of activities completed by Payment Operations team
• Track, manage and work workstreams within the required Service Levels
• Complete a comprehensive Balance Sheet & P&L review, being able to verify and identify balances and troubleshoot inconsistencies.    
• Produce Journal entries for Month end accruals, legal and PPI reserves and corrective ledgers.
• Support the business with KPMG audit, by identifying and providing supporting documentation to KPMG as requested
• Coordinate ledger transactions with Ops teams
• Should have good knowledge in Cross border transfers.
• Should possess knowledge in US Compliance and Sanction procedures.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to both internal and external customers
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required
• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing
• Timely escalation on incomplete/delayed processing

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's degree with minimum 5- 7 years of banking experience is preferred.
• Exposure to payment operations including SWIFT and Nostro reconciliation would be an added advantage.
• Hands on experience with funds transfer system like Flexcube, CitiDirect
• Prior experience in working with processes like settlements , Treasury Ops , Complaints and Customer E-mail handling, reconciliation, sanction screening, payment processing would be an added advantage. 

• Flexible to work in UK/US time zone and holidays.
• Excellent communications skills, both verbal and written.
• Good Microsoft skills including Excel, Word and Outlook
• Knowledge of risk & controls to resolve first level escalated inquiries.
• Computer literate and ability to grasp several in house systems quickly.
• Demonstrates collaborative competency.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.