USCC OM&AI Communications and Change Management Lead

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Job Overview

The USCC OM&AI Communications and Change Management Lead (C13) is a strategic communication and change professional responsible for shaping how the USCC Operating Model & AI vision, strategy, and progress are communicated, understood, and adopted across the organization. This role plays a critical part in driving alignment, engagement, and AI fluency across USCC by delivering clear, compelling communications and structured change enablement.

Responsibilities

• Coordinate definition of USCC AI vision, target states, roadmap, and operating model
• Develop executive-level presentations and storytelling for the USCC OM&AI portfolio
• Devise and execute a communication plan with central Citi, central OM&AI, and USCC comms teams
• Cultivate an AI-forward culture across all levels of USCC via ideation forums, feedback loops, and engagement
• Partner with Citi Learning to develop and scale AI education and training programs; foster AI fluency across business lines
• Work with USCC AI Leads to ensure effective information sharing and adoption, including coordinated efforts to train users, leaders, and teams on AI tools
• Develop role-based and domain-specific learning paths
• Lead initiatives and workstreams end‑to‑end, including problem definition, root cause analysis, solution development, communication of outcomes, and securing buy‑in for change
• Manage all aspects of stakeholder engagement and “client service,” including planning, prioritizing, and organizing deliverables across multiple concurrent efforts
• Develop and maintain strong relationships with senior leaders and executives across USCC and partner organizations
• Identify opportunities to add value beyond formal scope through proactive insights, enhancements, and continuous improvement
• Efficiently address complex and ambiguous situations, exercising sound judgment and structured problem‑solving
• Balance multiple priorities effectively while meeting timelines and quality expectations
• Act as a subject‑matter expert and trusted advisor for OM&AI communications and change practices

• Operate with limited direct supervision; exercise independence of judgment and autonomy in execution decisions
• Contribute to team effectiveness and development through mentoring, coaching, and participation in recruiting or capability‑building efforts as appropriate
• Appropriately assess risk when making business decisions, with consideration for Citi’s reputation and control environment
• Ensure adherence to applicable laws, rules, regulations, and internal policies, applying sound ethical judgment and escalating issues transparently

Qualifications

• 6–10 years of experience in Financial Services
• Strategy consulting experience preferred
• Strong written and verbal communication skills
• Proven ability to develop, structure and deliver materials for executive-level presentations
• Demonstrated ability to problem solve with strong business judgment and results orientation
• Outstanding analytical and quantitative skills; history of academic and professional achievement
• Creativity and independent thinking, with the ability to translate complex concepts into clear, compelling narratives
• Consistently demonstrates clear and concise written and verbal communication skills
• Collaborative work style with ability to partner effectively across organizational boundaries and levels
• Strong leadership presence; able to earn trust and credibility with senior leaders
• Highly motivated with enthusiasm for the Financial Services industry and strong business curiosity
• Sound working knowledge of financial modeling and ability to analyze financial statements
• High proficiency in MS PowerPoint and Excel

Education

• Bachelor’s/University degree or equivalent experience required; Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Strategy & Development

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Time Type:

Full time

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Primary Location:

NC-CHARLOTTE (BALLANTYNE)

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Primary Location Full Time Salary Range:

$117,440.00 - $176,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 09, 2026

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