New Benefits Development, Vice President (Hybrid)

Responsibilities

• Lead customer, market, and competitive research to surface emerging trends and identify new cardholder benefit opportunities that differentiate Citi's U.S. Consumer Card portfolio.

• Analyze customer behavior, portfolio performance, and competitor offerings to uncover actionable opportunities that strengthen acquisition, engagement, retention, and loyalty.

• Develop compelling business cases, financial analyses, and executive-level presentations to secure investment in new benefits and portfolio enhancements.

• Evaluate potential strategic partners, support the development of new partnerships, and manage ongoing partner relationships to maintain performance and accountability against agreed KPIs.

• Maintain and evolve Citi's inventory of U.S. Consumer Card benefits, identifying portfolio gaps and recommending targeted optimizations to maximize cardholder and business value.

• Collaborate across Product, Marketing, Analytics, Finance, Legal, Risk, Technology, and Operations to bring new benefits from concept through to launch and sustained performance.

• Manage the new benefits pipeline and deliver executive reporting on portfolio performance, partner metrics, utilization trends, competitive activity, and return on investment.

• Support annual portfolio reviews by synthesizing industry trends and performance data to recommend benefit renewals, enhancements, or retirement decisions.

Required Qualifications & Skills

• 6 or more years of experience in strategy, product management, strategic partnerships, consulting, or financial services, with hands-on involvement in marketing, product or project management, and client or relationship management.

• Bachelor's degree in Business, Communications, Marketing, Finance, or a related field.

• Demonstrated ability to develop rigorous business cases and translate complex data into clear, actionable recommendations for senior stakeholders.

• Track record of managing cross-functional initiatives, coordinating across diverse teams to deliver against shared goals and timelines.

• Experience building and maintaining strategic partnerships, including performance management and relationship development.

• Excellent communication and presentation skills, with the confidence to influence and engage stakeholders at all levels of an organization.

• Advanced proficiency in Microsoft Excel and PowerPoint, with strong project management and organizational skills and a high degree of attention to detail.

Beneficial Skills & Qualifications

• Experience working within the credit card, payments, loyalty, rewards, or consumer financial services industry.

• Familiarity with cardholder benefits portfolio management, including benefit evaluation, launch, and lifecycle management.

• Master's degree or equivalent postgraduate qualification in a relevant field.

• Comfort working independently in a fast-paced environment while managing multiple priorities and stakeholders simultaneously.

What We Offer

At Citi, you will work within a high-performing team that operates at the centre of one of the world's leading financial institutions, with the scope, resources, and stakeholder access to make a measurable impact on how customers experience and value their relationship with Citi.

• A hybrid working model that provides the balance of three days in the office and two days working remotely each week.

• Meaningful strategic ownership from day one, with the opportunity to shape a cardholder benefits portfolio that reaches millions of customers across the United States.

• Access to cross-functional collaboration across Product, Marketing, Analytics, Finance, and Technology — giving you broad exposure and the opportunity to build influence across the organization.

• Ongoing learning and development opportunities to deepen expertise in financial services, consumer strategy, and partnership development.

• A competitive compensation package with financial wellbeing benefits designed to support your long-term goals.

• Wellbeing and family support programs that help you balance professional performance with personal priorities.

• The scale and reach of a global financial institution, with the focus and agility of a dedicated consumer cards business.

Apply now to help shape the benefits and experiences that set Citi's cards apart — and build a portfolio that drives real value for cardholders and the business.