Technical Business Analyst

Discover your future at Citi

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Job Overview

We are seeking a highly motivated and experienced Technical Business Analyst to join our team in the EMEA region. This role will be pivotal in bridging the gap between business needs and technical solutions for client onboarding wealth applications. The successful candidate will be responsible for managing regional stakeholder relationships, facilitating global technology collaboration, and ensuring the smooth operation and continuous improvement of our client onboarding platforms.

Responsibilities:

• Regional Stakeholder Management: Serve as the primary point of contact for regional stakeholders concerning client onboarding wealth applications, ensuring their needs and concerns are addressed effectively.

• Global Technology Interface: Interface regularly with technology leads globally to understand solution roadmaps, provide regional insights, and propagate feedback from the EMEA region.

• Cross-Departmental Collaboration: Actively interact with stakeholders across various departments to gather feedback, identify pain points, and ensure alignment on client onboarding processes and systems.

• L3 Application Support & Coordination: Provide L3 support for client onboarding applications, coordinating with technical teams to resolve complex issues and minimize downtime.

• Business Analysis & Liaison: Function as the key business analyst liaison for client onboarding initiatives within the EMEA region, translating business requirements into technical specifications.

• Audit Assistance: Assist with internal and external audits related to client onboarding applications and processes, ensuring compliance and providing necessary documentation.

• User Interaction & Requirement Elicitation: Facilitate user workshops, conduct interviews, and employ various techniques to elicit, analyze, document, and validate business requirements from end-users.

• Solution Propagation: Drive the adoption and effective utilization of new and existing technological solutions across the EMEA region for client onboarding.

Qualifications:

• Minimum of 5 years of experience in application development and maintenance.

• Proven experience working in a Business Analyst capacity, effectively bridging gaps between technology and business stakeholders.

• Demonstrated ability to act as a trusted advisor to business and technology teams.

• Extensive experience in managing and implementing successful projects, coupled with working knowledge of consulting and project management methodologies.

• Proven ability to perform under pressure and effectively manage deadlines or shifting expectations and requirements.

• Experience in JAVA, ORACLE SQL, and microservices is a plus.

• Experience in the client onboarding lifecycle and domain is preferred.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location Full Time Salary Range:

zł189,660.00 - zł322,940.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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