Senior Business Associate - Vice President - Warsaw

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Job Overview

The Business Associate is a senior level position responsible for the overall administrative activities of a business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Associate may coordinate and manage activities such as the tracking of business financials, employee headcount and other administrative needs as necessary. May manage ad hoc projects as requested.

Responsibilities:

• Serve as communications lead on strategy development and execution for internal business messaging
• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
• Assist leadership/Chief of Staff in promoting and executing communications program
• Drive productivity/ cost savings initiatives in partnership with the senior management team
• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients
• Advise, write and edit on company-wide communications
• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications
• Develop monthly communications metrics to monitor and measure impact of the communication plan
• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact
• Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests
• Leverage technology and tools to enable communications and generate excitement and interest in risk communications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience in a financial services role
• Communications or marketing experience preferred
• Demonstrated working knowledge of financial services industry
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Description           

The Client Organisation was established to support and complement the businesses and ensure that we deliver ‘OneCiti’ in a consistent and disciplined way through a centralised view of client strategy, segmentation and coverage model.

Within this organisation, the Client Business Execution team manages the administrative and operational support of the Chief Client Officer; centrally leads the execution of key priorities and business routines; programme manages a selection of strategic initiatives; owns resource allocation, productivity and the realisation of cost efficiencies; and drives culture and people initiatives with the rest of the Client leadership team.

The Business Manager (VP) is responsible for supporting the completion of key tasks by organising, co-ordinating, and managing administrative and performance activities in collaboration with the other members of the team and working with Client Organisation Business Execution teams and functional partners. These tasks may include headcount management processes, financial management processes, business real estate liaison, issues remediation as well as other tasks within the team (e.g. Ad-hoc projects, reviews, Continuity of Business activities, etc.).

Responsibilities:

The role holder will primarily be supporting the Director leading the Headcount, Financials and Real Estate Management Pillar of the team with both BAU and project activities under their direction.

Responsibilities may include but are not limited to:

• Coordination of delivery with stakeholders within the Client Organisation (e.g. emailing people, reminding of deadlines, chasing)

• Material collation and review against other sources of data for consistency

• Consolidation of data from multiple sources or points in time (typically spreadsheet data)

• Reconciliation of files (typically Excel) between various iterations or sources

• Querying data, obtaining background information to ensure correct interpretation of content

• Collation and filing of audit trail documents (e.g. emails, materials produced elsewhere)

• Documentation of BAU protocols (non tech)

• Support with the execution and evidencing of controls

• Other tasks, as required by the team

Other responsibilities may include:

• Supporting administrative, operational, reporting and quality improvements through partnership with internal teams;

• Providing oversight of business-critical milestone reporting and other reporting processes to ensure quality, efficiency and accuracy

• Supporting the planning and remediation of any self-identified issues

• Providing support to ad-hoc projects / assignments of the Client Business Execution team, as necessary

Education and Qualifications:

• Bachelor's degree/University degree or equivalent experience, Master's degree preferred

• Outstanding employment performance, successful candidates will usually have 8+ years of experience in financial services or related industries

Knowledge and Experience:

• Understanding of financial services and the way large financial institutions operate – knowledge of Citi’s Organisation, products and services will be a plus

• Previous business execution and / or project management experience desired

• Advanced excel / presentation skills essential

• Knowledge of tableau / SharePoint or similar tools desired

• Knowledge of AI tools and AI prompting will be a plus

Skills and Competencies:

• Exceptional attention to detail

• Excellent interpersonal, communication, and analytical skills

• Strong organisational skills, with the ability to deliver tasks effectively in a high-volume environment with changing priorities

• Professional, resilient under pressure and self-motivated in a fast-paced and demanding environment

• Ability to partner effectively and collaborate across the firm at varying levels of the organisation

• Ability to operate in a virtual global team

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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