Voluntary Corporate Actions Asset Servicing Team Supervisor Hybrid

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Job Overview

Asset Servicing is a Markets Operations group represented globally across the NAM, EMEA and APAC regions and is responsible for processing Corporate Actions and Income events for Firms and client’s positions. The events and transactions managed include election instructions, reconciliation, and entitlement postings for Voluntary and Mandatory Corporate Actions, Dividends and Income, Proxy, and Conversion events in the Market.  The unit provides client-orientated support to both Front & Middle office, as well as the firm’s domestic and international clients. Our team provides direct support to Prime Brokerage, Firm trading desks, Stock Lending, Repo, and SWAPS for both Equity and Fixed Income.

The Asset Servicing Team Coordinator is a seasoned professional role, and will be responsible for overseeing and managing daily operations related to the corporate actions lifecycle, including election instructions and entitlement processing. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. This role will report directly into the Corporate Actions Senior Manager.

Organizational Oversight:

• Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a point of escalation
• Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required
• Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard

Key Responsibilities:

• Provide line oversight of the corporate actions processing functions, from announcement to reconciliation, election, entitlement processing, and break resolution while ensuring all risk is properly managed
• Assist with day-to-day management of processing ad-hoc instructions for conversions, SPAC Splits (detachments), warrants, exchanges, DRS, and legend removals
• Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management; initiate high focus event communications for high risk and complex events
• Manages workflow within the department/ function; entails managing volumes and ensuring work is handled efficiently, acts as SME, handles escalations prior to going to manager, may resolve complex or escalated transactions
• Authorize/approve applicable transactions and work flows
• Assist with researching and resolving open balances connected to the process including coordinating with our relevant desks and counterparties on liabilities or issues
• Manage any email correspondence related to the process, ensure timely responses and proper resolution of open queries
• Develop effective working relationships with both internal and external parties as a result of direct interaction with external Clients, Counterparty's, Traders, and Client Executives
• Identify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the group
• Collate Manager Control Assessment Sampling
• Identify and manage any risk within the event /process and manage events in various Asset Servicing systems; escalating issues to management
• Responsible for training staff across multiple internal/external systems, markets, products, and processing regions
• Manages procedural manuals and updates as required

Qualifications and Skills:

• BS/BA degree or equivalent work experience.
• Experience in Tier 1 global financial institutions.
• Possess an expert knowledge across Mandatory and Voluntary Corporate Actions across Equity and Fixed Income products, Domestic and International, including the trade and corporate action lifecycles
• Understanding of Stock Record; long/shorts, and various position types including stock lending positions; understanding of Swift MT564/568/566
• Advanced experience level with Excel, Outlook, and experience with web based applications required
• Proven record of accuracy and effective time management and prioritization skills with the ability to work in multiple systems and handle high email and event volumes
• Must be able to work in a high-pressure environment, with conflicting demands and under tight deadlines
• Energetic, flexible, collaborative, and proactive
• Strong, influential communicator who is articulate and concise.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Asset Servicing

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Feb 11, 2026

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