Network Engineer - Infrastructure Change Oversight (Hybrid)

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s US Personal Banking & Wealth Management (USPBW) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

Overview of the Role

Citi’s USPBW Production Management organization serves the global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.

The USPB Infrastructure Change Management team reviews all infrastructure changes submitted by our Foundational Services partners. This position will require the ability to understand the potential impact of documented changes on the overall availability of the network with a focus on ensuring safe change execution. Additionally, the position will monitor high-risk network change activities during execution and facilitate immediate notification for any unplanned impacts. This role will also partner with the Foundational Services teams to facilitate large scale project initiatives and assist with planning and execution.

Responsibilities

• Evaluate network changes to identify changes that might conflict with other planned infrastructure or application changes. When applicable, propose modifications to timing or other details in the change record to mitigate risk and ensure the change is successful. Document decisions regarding network changes within change tracker.

• Ensure required controls and processes are in place to maintain business continuity during network changes.

• Work with both infrastructure and application teams to develop an agreed upon execution plan for higher risk changes.

• Participate in change monitoring and oversight during weekend implementation green zones.

• Collaborate with Network teams on large scale network initiatives (EOVS refresh, platform upgrades, and new build-outs).

• Track and perform root-cause analysis of application impacts caused by network changes. Participate in Problem Management reviews of network change caused major incidents.

• Review network change failure root-causes and collaborate with the Foundational Services teams to make process improvements. 

• Participate in discussions regarding the ServiceNow SaaS Risk Calculator and make recommendations for improvements.

Qualifications:

• 5-7 years of experience in a Network Engineering or Network Operations role.

• Understanding of network services used by large financial organizations.

• Proven track record of operational process improvements.

• Ability to work independently, multi-task, and take ownership.

• Ability to work in a matrix environment and partner with other technology teams.

• Ability to work under pressure and manage to tight deadlines.

• Able to effectively communicate with both management and technical personnel regarding network technology changes, and risks surrounding planned activities.

Technical Skills:

• Familiarity with network vendor equipment configuration and operation (Cisco, Nexus, Arista, Juniper, F5, Citrix, Checkpoint, Palo Alto)

• Knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, VPN, etc.)

• Understanding of network protocols: (OSPF EIGRP BGP DHCP DNS FTP TFTP)

• Familiarity with various distributed platform architectures (IaaS, PaaS, SaaS)

• Knowledge of emerging container platforms (ECS/Andromeda/Bare Metal/Public Cloud)

Education:

• Bachelor’s degree/University degree or equivalent experience

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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