KYC Operations Senior Group Manager

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution?  

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The KYC Operations Senior Group Manager a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

What you’ll do

• Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth.
• Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients.
• Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system.
• Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed.
• Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
• Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
• Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
• Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
• Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
• Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments
  

What we’ll need from you

• 15+ years of experience in relevant field

• Master's degree preferred
• Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams.
• Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives.
• Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements.
• Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments.
• Capacity to develop and implement long-term strategies for KYC operations and compliance.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members.
• Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators.
• A track record of identifying inefficiencies and implementing effective solutions to streamline KYC operations.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources 
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Primary Location Full Time Salary Range:

510 000,00 zł - 1 280 000,00 zł

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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