Forms Governance Business Analyst

Discover your future at Citi

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Job Overview

The Forms Governance Business Analyst shall provide excellent client service in partnership with various stakeholders by executing the two main processes assigned to the Team – Client communications and Document Management.

The main duties include:

• Maintenance of Bank’s documents inventory for various regions: periodic reviews and ad hoc requests.

• Updating electronic documents in central repository.

• Coordinating client communications sent by the Business.

• Working with the internal Business Requestors to understand background and context of requests to be executed and advising the most efficient solutions

• Collecting and reviewing elements crucial for communication dispatch and forms uploads/updates (adherence to internal guidelines, clients’ distribution lists, approvals etc.)

• Working with internal partners (e.g. technology) to solve ad-hoc issues or enhance current functionalities.

• Proactively addressing any identified deficiencies – system errors, data gaps etc.

• Getting involved in various projects and initiatives aiming to improve client experience. 

• Sharing best practice and drive client centric solutions.

Knowledge/Experience: 

• Fluency in spoken and written English

• Proficiency in Microsoft Office, especially MS Excel (pivot tables, lookups, ifs)

• Ability to understand new digital systems quickly

• Ability to cope with ambiguity & change – high adaptability

• Strong attention to details

• Experience in working with various stakeholders

• Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility

• Pro-active and self-driven, showing initiative 

• Analytical mind with strong problem-solving skills

• Excellent verbal, written, and interpersonal skills

• Good time management and organizational skills

• Ability to prioritize and manage multiple deadlines

• Degree educated, preferably in a Business Management discipline, however exceptional candidates with other qualifications will be considered.

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave.

• Award-winning pension plan,​ multisport, holiday allowance.

• Private Medical Care Program, Group Life Insurance.

• Consideration for annual discretionary bonus.

• Employee Assistance Program.

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed.

• Flexible work arrangements to support you in managing work - life balance.

• Career progression opportunities across geographies and business lines; Mentoring Programs.

• Socially active employee communities with diverse networking opportunities.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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