Dyrektor Biura Zarządzania Umowami i Incydentami ICT

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Responsibilities: 

• Provides leadership and direction through a large team of professionals and/or junior managers
• Provide leadership to drive optimization and efficiencies in projects
• Builds and maintains strong ICT management frameworks in the area of ICT third party/ outsourcing management and ICT incident management
• Assist management in guiding and influencing decisions that conform to business objectives
• Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
• Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
• Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Responsible for the coordination and comprehensive management of issues with key stakeholders
• Develop standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision making in line with the expectations senior of management, Board, and Regulators
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 10+ years of experience in ICT service management, ICT risk management, ICT third party management, compliance or other control-related functions in the financial services industry
• Ability to identify, measure, and manage key risks and controls
• Track record leading Control related projects and programs
• Ability to see the big pictures with high attention to critical details
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Bank’s businesses and functions and their risk profiles
• Developing new ideas and improving current processes to proactively mitigate risks
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
• Proven experience in implementing sustainable solutions and improving processes
• Expert understanding of compliance laws, rules, regulations, and best practices
• Deep understanding of Bank’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes
• Ability to deliver compelling presentations and influence executive audiences
• Strong sense of accountability and ownership, with strong results orientation
• Excellent communication skills; ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Bachelor's/University degree, Master's degree preferred

Citi Handlowy offers:

• Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: www.karierawciti.pl under Benefits for you and Benefits for your loved ones sections)
• Possibility to gain globally appreciated work experience
• Friendly and supportive culture and team
• Flexible and hybrid working conditions

Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c)  of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website: BankHandlowyPolandPrivacyNotice

Please read the information about internal reports procedure – Whistleblowers Protection Act: BankHandlowyPolandWhistleblowersProtectionAct

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.