Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

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Job Overview

This Director-level role leads the EMEA and APAC Middle Office and Fund Accounting Shared Services. The successful candidate will provide strategic and functional leadership to our Transaction Control, Corporate Action, and Product Reference Data teams.

Overseeing staff in our primary Service Centres in Malaysia, India, and Warsaw, this leader will manage an organization critical to providing complete, timely, and accurate data for Middle Office and Fund Accounting teams.

The Director will collaborate with Product, Technology, and Change teams to develop capabilities and build efficient, scalable operational platforms. These platforms are essential to meet evolving client needs and facilitate the rapid expansion of our Middle Office and Fund Accounting businesses.

The team:

The role holder will be an integral part of the Middle Office leadership team, fostering close collaboration with other senior leaders within the operations organization. This position will engage with diverse stakeholders across Operations, Risk and Controls, Technology, Product, Citi Service, and the client relationship organization to drive strategic initiatives.

Responsibilities:

• Provide functional leadership for global Transaction Control, Corporate Action, and Product Reference Data teams.
• Deliver day-to-day leadership across APAC and EMEA regions, ensuring timely and accurate data provision to Middle Office and Fund Accounting teams for IBOR and ABOR NAV generation.
• Serve as a primary escalation point for the operations team, ensuring transparent and consistent communication across all operational groups.
• Monitor service level standards and provide senior management with comprehensive compliance reporting.
• Maintain an environment where processes and controls are rigorously monitored, and potential risks are escalated promptly.
• Drive productivity and scale across teams, developing and leading strategic plans, and securing necessary budgetary and resourcing support.
• Collaborate with implementation teams to ensure smooth client onboarding and seamless integration into fully automated, scalable operating models.
• Partner with Product, Technology, and Change teams to define and execute the roadmap for platform investment initiatives.
• Coordinate, execute, and report on initiatives designed to understand cost drivers and evaluate client profitability.
• Engage with Operations partners in Enterprise Reference Data teams to develop an end-to-end global target state operating model that maximizes efficiency, ensures resilience, and aligns with downstream NAV producing teams.
• Implement proactive risk management and foster cooperation with key stakeholders to mitigate operational and project risks, ensuring adherence to all Citi policies.
• Ensure strict compliance with all applicable laws, regulations, and Citi policies.

Qualifications/requirements:

• 10+ years of progressive experience in a senior Middle Office or Investment Operations role.
• 10+ years of people management experience, including leading manager-of-manager teams or similarly sized large teams.
• Proven stakeholder management skills with a demonstrated ability to build and nurture long-term relationships.
• Deep knowledge of pre-NAV functions and the essential inputs for publishing IBOR and ABOR records for complex assets.
• Demonstrated track record of implementing process standardization and efficiency initiatives.
• Possess a continuous improvement and transformation mindset, utilizing data-driven insights to identify opportunities and develop innovative solutions.
• Extensive experience working on complex projects, leveraging agile methodologies and rapid development to deliver quick-to-market, client-focused solutions that achieve quantifiable commercial and operational objectives.
• Excellent communication skills (oral & written) and demonstrated executive presence.
• Proven experience in direct, senior-level client and vendor engagement.

Education:

• Bachelor's/University degree required; Master's degree preferred.

What we offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Fund Accounting

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Time Type:

Full time

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Primary Location Full Time Salary Range:

510 000,00 zł - 1 280 000,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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