Asset Servicing Intermediate Analyst (SME)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Responsibilities:

• Operational Oversight: Provide daily oversight and coordination of operational activities, ensuring smooth workflows, adherence to deadlines, and accurate completion of checklists for compliance and efficient task management.
• Reconciliation Management: Oversee the timely identification, investigation, and resolution of cash breaks and reconciliation discrepancies, including positions related to Corporate Action and/or Income Payments.
• Claims Processing: Coordinate and manage the processing of claims, ensuring adherence to established procedures and timely resolution.
• Communication & Escalation: Manage team communication channels, including email flow for prompt responses and efficient task assignment, and serve as the first point of escalation for complex or sensitive inquiries.
• Service Solutions & Quality: Develop client-specific service solutions and maintain rigorous quality control standards across all processes.
• System & Product Awareness: Participate in system testing initiatives, providing valuable input, and maintain current awareness of product changes and system enhancements.
• Team Support: Provide support and assistance to team members during high-volume periods, offer back-up coverage, and perform other assigned duties.
• Delegated Managerial Responsibilities: Assume delegated non-HR managerial responsibilities as required, including operational decision-making, project oversight, and representing the manager in meetings.

Qualifications:

• 3-5 years of relevant experience in asset servicing, operations, or a related financial services role.
• Basic to intermediate level experience with a demonstrated understanding of supervisory principles.
• In-depth knowledge of securities processing, combined with a solid understanding of the industry standards and practices.
• Demonstrated ability to communicate with tact and diplomacy, capable of exchanging potentially complex/sensitive information with various stakeholders.
• Proven ability to deal with most problems independently, exercising sound judgment.
• Possesses latitude to resolve complex issues related to the analysis of hedge fund activities and operational discrepancies.
• Bachelor’s/University degree or equivalent experience.

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Asset Servicing

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.