Senior Communications Manager, Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Global Communications team is a nimble group in Enterprise Services and Public Affairs (ESPA) that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce.

The team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the ESPA team across the world.

As VP Communications, you will report to the Head of Communications and Public Affairs for Canada and be responsible for supporting the development and execution of proactive external and internal communications for Citi in Canada. Your role will involve working with our teams in Canada to enhance and protect the reputation of Citi, its businesses and the brand in the market through communication with Citi's various stakeholders, external and internal. You will also work with various teams across the organization globally.

What you’ll do

• External Communications: Executing on Canada's external communications strategy and plans; managing proactive engagement with key media outlets; developing messaging, briefing documents and speaking notes for senior executives; developing and amplifying brand activities and events in the external market; identifying opportunities and continuously building a strong pipeline of media and social media activity. This includes supporting media engagement activities (relationship building, press releases, media pitches, monitoring media coverage and relevant news angles, trends and events), strengthening and communicating Citi's employer brand within the Canadian market, and assisting with the preparation and organization of client and external events.
• Internal Communications and Engagement: Developing and executing internal engagement plans and initiatives; planning and managing internal communications channels and content; planning and managing employee engagement events; developing content for events. This also involves liaising with relevant internal stakeholders to plan and manage internal communications channels and content calendars, including newsletters and intranet, and managing community affairs programs.
• Administrative Tasks: Manage administrative tasks (contracts, invoices, payments, risk and control processes, etc.) to be compliant with all Citi policies.

What we’ll need from you

• Professional experience in Communications and Public Relations, either in-house or agency, preferred. Ideally, 5+ years of experience in communications within the financial sector or a complex multinational organization.
• Comprehensive understanding and a proven track record in media relations and stakeholder engagement.
• A strong leader with excellent planning and project management skills, and the ability to manage multiple tasks and adjust priorities as needed.
• Excellent communications skills – editing, writing and digital communications skills; experience in content creation for internal and external purposes.
• Social media content development experience and strong working knowledge of major social media platforms.
• Creativity and an ability to show initiative; strong relationship management skills.
• Bachelor's degree or equivalent in business management, communications, marketing or related field.
• Language skills: Fluency in English is required. French fluency would be a strong plus.

What we can offer you

The role sits within Citi’s Global Communications Team and will involve working with colleagues across the globe. This is a great opportunity for a creative communicator to join a busy team; gain exposure to a large multinational business; and develop and execute communications plans that will have major impact. The successful candidate will have the opportunity to develop their career and skills at the world’s most global bank.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

You will be based at Citi’s office in Toronto, Canada. By joining Citi in Canada, you will enjoy a hybrid working model (up to 2 days working at home per week), receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

•Working Environment: office setting, minimal travelling may be required during projects.
• Effort: minimal physical effort required. High levels of prolonged and intense concentration may be required in front of computer.

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Job Family Group:

Communications and External Relations

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Job Family:

Communications Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$111,600.00 - $161,600.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.