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Workforce Intelligence & Talent Acquisition, Client Services Partner (Hybrid)

Job Req ID 24729137 Location(s) Tampa, Florida Job Type Hybrid Job Category Business Administration
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The Client Services Partner for our Workforce Intelligence & Talent Acquisition team (WITA) is a strategic partner supporting our internal global WITA leadership team on their operational disciplines. An enabling role to support building best in class workforce intelligence & talent acquisition capabilities across Citi.

The WITA Client Services Partner role sits within WITA’s Global Strategy & Solutions Delivery organization. The WITA Partner is responsible for accomplishing results, driving the end-to-end strategy, execution, and delivery of the strategy & solutions delivery pillars.

Key Responsibilities:

To understand and provide end to end support for their leader’s operational discipline and provide “SSD as a Service” covering Business Execution, Portfolio, Process and Change Management, Tech and Non-Tech Solutions Optimization, Risk & Controls, Data & Insights.

  • Maintaining bidirectional information flow & strategic advisory across SSD to our clients
  • Operational data awareness, oversight & defining recommendations to drive operational excellence /strategy
  • Use analytics to inform decisions & make recommendations
  • Driving simplification & standardization vision of branding 
  • Prepare materials and participate in the Stakeholder engagements, Operational and Business Reviews, Risk forums (track follow up/actions to closure)
  • Elicitation of business case/need, business requirements and charter for the tech and non-tech book of work for our clients
  • Lead formation for flex teams to deliver tech and non-tech book of work for the respective client/WITA leader they support
  • Monitor and analyze Scorecards, data & insights and facilitate remediation actions
  • Credible challenge and ensure accountability of SSD with all the stakeholder groups
  • Facilitate BAU operations execution for Demand, Capacity Planning, Resource Planning and utilization, Financial Planning/tracking, Hiring, Movement, Talent, Performance and Compensation process
  • Apply a commercial mind-set to ensure that recruitment is delivered in the most efficient and cost effective way while achieving hiring excellence and an unparalleled candidate experience

Knowledge / Experience:

  • Relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
  • Strong project management and delivery skills or program implementation experience
  • Solutions driven and able to balance timely delivery with cost effectiveness and quality assurance
  • Strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally
  • Able to identify continuous improvement opportunities through evidence backed decisions
  • Risk awareness
  • Provide quality summary updates for senior management
  • Knowledge of finance / banking / HR or recruitment and prior experience working in complex global business models
  • Knowledge of Shared Services environment


  • 6-10 years of relevant experience
  • Demonstrated core leadership skills
  • Consistently demonstrates clear and concise written and verbal communication


  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 27, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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