SVP Operational Risk Sr Officer - Treasury Trade Solutions - Payments (Hybrid)

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. Promotes organization-wide understanding of operational risks and risk management strategies. This role is within Operational Risk Management (ORM) Global Services Coverage Team partnering with the Global TTS business. The role focuses on Payments products within Global Treasury and Trade Solutions (TTS). The SVP is also responsible for the efficient execution of strategies, controls, and measures to monitor and mitigate risk exposure. The role monitors effectiveness of procedures to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

Responsibilities: 

• Primary responsibility for oversight and coverage of Payments in TTS with key focus area of Global Clearing, European/USD Clearing, and Commercial Cards. Support Payments business in alignment with the ORM Policy and Framework through close and continuous oversight and challenge.
• Lead and coordinate ORM TTS Coverage of Payments across Clusters and/or Risk Category subject matter experts.
• Oversee the implementation of operational risk policies, technology, tools, and governance processes to create solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Design and oversee the implementation of effective control measures to mitigate identified risks.
• Independently assess operational risks in the business to ensure it is within the acceptable risk appetite.
• Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense.
• Build and maintain effective relationships with Business Partners, establishing credibility by understanding the business, their needs, strategic priorities, and challenges. Attend regularly held Risk & Control Forums.
• Provide strategic risk advisory and support to the business and other stakeholders, guiding in decision-making processes.
• Partner with key stakeholders across the firm to drive operational risk strategy in alignment with organizational objectives and risk appetite.
• Support internal and external audits and regulatory examinations, as applicable.
• Promote a culture of risk awareness, connectivity across ORM and accountability in the business, escalating risks as appropriate.
• Report significant risk issues and breaches to executive management.
• Partner with Sr. management on the reporting and presentation of operational risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable

• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda. Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 10+ years of relevant experience
• TTS Product knowledge strongly desired
• Robust understanding of operational risk management frameworks, industry standards, regulatory requirements, risk mitigation practices, and risk and control disciplines.
• Demonstrated leadership in coordinating with business units and senior management to address operational risk issues and implement solutions.
• Demonstrated track record of effectively assessing and managing competing priorities.
• Experience interacting with Regulators and Internal Audit.
• Previous experience working on complex firm-wide projects or processes.
• Effective leadership ability to credibly challenge and influence stakeholders.
• Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
• Ability to think strategically and align operational risk management with organizational goals and regulatory obligations.
• Excellent communication skills, with the ability to interact effectively at all levels, develop strong partnerships across the organization, and present complex information clearly to senior management and stakeholders.
• Compelling leadership qualities with ability to credibly challenge the 1st line and influence stakeholders
• Effective stakeholder management skills, with the ability to understand drivers and overcome barriers.
• Dynamic negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data.

Education: 

Bachelor's/University degree, Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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