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Program Management Lead Analyst

Job Req ID 24741184 Location(s) Tampa, Florida Job Type Hybrid Job Category Marketing
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The Program Management Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


  • Partners with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals. Engaged in implementing test strategies, developing campaign schedules, business as usual (BAU) auditing, and applying critical thinking to identify and mitigate potential issues. Assesses for impacts and potential need for additional testing to ensure overall channel integrity.

  • Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement.

  • Make decisions and recommendations based on analytics.

  • Identify and manage issues to resolution.

  • Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution.

  • Manage internal legal and creative reviews and approvals for marketing campaigns.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • Recommend actions for future developments & strategic business opportunities, as well as enhancements to operational policies

  • Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities

  • Identifying areas of improvement across the organization and making and executing actionable recommendations.

  • Set key performance indicators to measure and improve team performance.

  • Provide hands-on support to transform ideas into reality and monitor their progress.


  • 6-10 years of experience in Marketing and retail bank/financial services industry experience.

  • Requires attention to detail, advanced project management skills, good communication and problem-solving skills.

  • Demonstrated organizational skills and ability to manage multiple tasks/projects at once.

  • Creative problem solving and sense of ownership.

  • Solid communication, presentation and project management skills.

  • Ability to work well under tight deadlines in a fast-paced and team-oriented environment.

  • Excellent written and oral communication skills, with demonstrated experience/skill in communicating with various levels of business leadership. 

  • Relevant experience in consulting, client engagement, or project execution with demonstrated experience in data & analytics topics


  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:



Job Family:

Marketing Program Management


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 03, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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