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Strategy/Process Improvement Coordinator-Asst Vice President

Job Req ID 24746906 Location(s) Tampa, Florida; New York, New York Job Type Hybrid Job Category Project and Program
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The Operations and Technology Business Execution: Foundational Services team has an opening for a Strategy/Process Improvement Coordinator which is a seasoned professional role. The successful candidate will utilize functional knowledge to drive collective integration and enhancement within the O&T functions as well as coordinate and contribute to the objectives of the Business Execution function and O&T overall. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.


  • Act as a trusted analyst to senior leadership and address high impact strategic issues within the teams portfolio. Work in close partnership with function heads and senior leadership to identify opportunities and issues of strategic importance, develop transformational strategies to achieve the function mandate, drive change by partnering with business leadership with clear accountability, and provide clarity in complex problems and facilitate decision-making.
  • Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and getting buy-in for change.
  • Identify opportunities for simplification or optimization of functions, including operational management, process enhancement, etc.
  • Perform deep dives on specific functions and processes to re-asses strategies and opportunities
  • Work with businesses in the execution of improvement strategies, coordinating and taking active part in the implementation process.
  • Manage all aspects of functional service, including planning, prioritizing and organizing projects.
  • Develop relationships with executives in business units, support functions and senior leadership.
  • Develop presentations for senior management, synthesizing key findings of team analyses and recommendations.
  • Raise and present key findings to team leaders.
  • Exposure to Citi senior management.
  • Gain deep understanding of global Operations and Technology at Citi.
  • Develop working relationships with a variety of O&T’s departments and business units.
  • Exposure to a variety of topics in a fast-paced environment with challenging, multi-faceted assignments.
  • Performs other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years experience
  • Solid understanding of strategic project planning.
  • History of academic and professional excellence and achievement.
  • Maintains quantitative analytical skills.
  • Excellent problem solving abilities.
  • Ability to build presentations that convey a clear story supported by data findings.
  • High degree of flexibility and productivity; initiative and creativity.
  • Excellent communication and interpersonal skills and ability to work in a team.
  • Highly motivated and self-driven, ability to multi-task productively, and result orientation.


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 27, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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