Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi is looking for a Relationship Support Associate to play a pivotal role in connecting clients with the right banking solutions, ensuring their needs are handled efficiently and with care. In this role, you will act as a key point of contact between clients and internal banking teams, resolving complex requests and driving seamless delivery across the business. Your work will have a direct impact on client outcomes and the overall performance of the teams you support.

Responsibilities

• Serve as the primary liaison between clients and internal banking teams, coordinating requests and ensuring timely, accurate resolution.
• Identify and resolve bottlenecks in client request workflows, taking swift action to keep processes moving and maintain service quality.
• Resolve complex banking transactions and client issues by applying sound judgement and a thorough understanding of relevant policies and guidelines.
• Take full ownership of one or more operational processes, acting as a subject matter expert across cross-functional teams.
• Assess risk implications of business decisions, ensuring actions align with regulatory requirements, internal policies, and ethical standards.
• Analyse data and operational information systematically, translating findings into clear recommendations for stakeholders.
• Escalate and report control issues transparently to protect the integrity of client assets and Citi's reputation.

Required Qualifications & Skills

• 2 to 5 years of experience in a banking, financial services, or client-facing operational role.
• Strong analytical and problem-solving skills, with the ability to interpret information and make sound, well-reasoned decisions.
• Clear and effective communicator, able to handle complex or sensitive discussions with professionalism and diplomacy.
• Demonstrated ability to manage multiple tasks and processes independently, maintaining accuracy and attention to detail.
• Bachelor's degree or equivalent professional experience.

Beneficial Skills & Qualifications

• Previous experience in a client management or relationship support capacity within a banking or financial services environment.
• Familiarity with cross-functional process coordination and working across multiple business units simultaneously.
• Experience navigating compliance or risk frameworks in a regulated environment.

What We Offer

At Citi, you will be part of a high-performing banking team where your contributions directly shape client outcomes and business results. This is an opportunity to build meaningful expertise, develop your career, and collaborate with colleagues across a global financial institution.

• A hybrid working arrangement with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to your team.
• Direct client impact from day one, with the opportunity to shape banking experiences and deliver meaningful outcomes for clients.
• Access to structured learning and development programmes to grow your skills and advance your career at Citi.
• Exposure to a wide range of banking functions and cross-team collaboration, broadening your professional knowledge and network.
• Wellbeing and financial benefits designed to support your personal and professional life.
• A performance-driven team environment where quality work is recognised and rewarded.

Apply today to bring your client relationship skills to a role where your impact is felt across the business every day.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.