VP- Issue Management Senior Analyst- Investor Services

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Job Overview

Individuals in Issue and Operational Risk Event Management are responsible for the coordination and comprehensive management of issues and events with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to ensure risk events are submitted accurately and on time, investigate controls gaps or failures, ensure corrective action plans are in place to remediate any identified controls, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline.

Key to this will be a strong candidate who is an expert at working in an agile environment to develop dashboards and reporting via use of AI tools – a business minded developer who can design, build, and optimize complex data visualizations and ETL workflows, turning raw data into actionable insights. This role requires data analysis expertise, high-level stakeholder collaboration, and performance tuning for large-scale data.

Responsibilities: 

• Advanced Analytics & Visualization: Design and develop highly interactive dashboards and reports, utilizing AI tools, parameters, sets, and complex calculated fields. Utilize analytics to assess trends, identify key risks, and develop insights for process improvement
• Data Preparation & Transformation: Use AI tools and/or Tableau Prep Builder to combine, clean, shape, and automate data flows from various sources.
• Performance Optimization: Analyze and tune Tableau workbooks, extracts, and SQL queries to ensure high performance with large datasets.
• Data Modelling & Architecture: Create efficient data models, blending data when necessary, and maintaining data integrity.
• Stakeholder Engagement: Collaborate with business users to understand requirements and translate them into actionable, visually compelling dashboards. Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Governance & Support: Publish and manage data, implementing row-level security and best practices
• Trend Analysis: Assess and leverage available data and reporting to identify trends, themes and areas requiring stakeholder review via the team’s reporting outputs
• Team player: Support the team to create, implement and/or improve processes through efficiencies/automation. Assist in the coordination and comprehensive management of risk events with key stakeholders. Support key stakeholders to link corrective action plans to address identified control gaps or failures for risk events
• Support Metric Delivery with Quality and Control: Your efforts will directly contribute to delivering metrics that are not only timely but also of the highest quality and subject to rigorous control. You will help maintain consistency and precision in all reported data.
• Identify and Flag Discrepancies: Proactively identify any discrepancies, errors, or inconsistencies in data and reports, bringing them to the attention of senior team members for resolution.
• Adhere to Best Practices: Learn and apply best practices for data validation and quality assurance to ensure that all outputs meet our high standards for reliability and trustworthiness. Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• 10 years of experience in data analytics / data science, experience in area of focus as well as working within a globally dispersed team
• Excellent working knowledge of AI tools, Tableau Prep, Tableau Desktop, Excel, SharePoint, and other database systems
• Proficiency in Microsoft Office suite
• Strong analytical skills, and attention to detail
• Demonstrates strong ability for critical thinking,  interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Excellent organizational skills, ability to prioritize and adapt to change.
• Proven experience in implementing sustainable solutions and improving processes.
• Strong problem-solving and decision-making skills
• Project management skills

Education:

Bachelor’s/University degree or equivalent experience. Master Degree is a plus

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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