QA Lead- Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

We are seeking an experienced and highly motivated QA Lead to guide our Quality Assurance efforts and ensure the delivery of high-quality software products. The QA Lead will be responsible for defining and implementing QA strategies, leading and mentoring a team of QA engineers, and driving continuous improvement in our testing processes. This role requires a strong technical background in software testing, excellent leadership skills, and a passion for quality.

Key Responsibilities:

• QA Strategy & Leadership:

  • Develop, implement, and continuously refine the overall QA strategy, including test plans, test cases, and quality standards, aligning with project goals and organizational objectives.
  • Lead, mentor, and motivate a team of QA engineers, fostering a culture of quality, collaboration, and continuous learning.
  • Provide guidance and support for career development, performance management, and skill enhancement within the QA team.
  • Stay abreast of industry best practices and emerging technologies in software testing and quality assurance.

• Test Planning & Execution Management:

  • Oversee the creation, review, and approval of comprehensive test plans, test strategies, and test cases for functional, non-functional, integration, and regression testing.
  • Allocate QA resources effectively across projects and tasks, ensuring optimal coverage and timely execution of all testing activities.
  • Collaborate with DevOps/IT teams to ensure the setup, configuration, and maintenance of robust test environments.
  • Monitor and guide test execution, ensuring adherence to established procedures and quality standards.
  • Manage the defect lifecycle, from identification and logging to tracking, retesting, and closure, ensuring proper prioritization and communication.

• Quality Assurance & Reporting:

  • Identify potential quality risks and develop proactive mitigation strategies, implementing risk-based testing approaches.
  • Establish, track, and report on key quality metrics (e.g., defect density, test coverage, test pass rate, escaped defects) to assess product quality and team performance.
  • Generate regular quality reports and dashboards for project managers, product owners, and other stakeholders.
  • Champion and oversee the development and maintenance of test automation frameworks and scripts to enhance testing efficiency and reliability.
  • Participate in release readiness reviews, providing critical assessments and Go/No-Go recommendations.

• Collaboration & Communication:

  • Work closely with cross-functional teams including product management, development, and project management to ensure a shared understanding of quality requirements and deliverables.
  • Collaborate with business analysts and product owners to review and clarify business requirements, ensuring testability and completeness.
  • Evaluate, select, and manage appropriate QA tools (test management, defect tracking, automation) to support and optimize testing efforts.

Recommended Qualifications:

• 10-16 years of relevant experience in Apps Development or systems analysis role
• 10+ years of experience in software quality assurance, with at least 6+ years in a leadership or lead role.
• Proven experience in developing and implementing QA strategies and processes.
• Strong understanding of software development lifecycle (SDLC) and various testing methodologies (Agile, Waterfall).
• Expertise in test plan creation, test case design, execution, and defect management.
• Experience with test automation frameworks and tools (e.g., Selenium, Playwright, Cypress, JUnit, NUnit, pytest).
• Familiarity with performance testing and security testing concepts.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication (written and verbal) and interpersonal skills.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Preferred Skills:

• Experience with CI/CD pipelines and integrating automated tests.
• Knowledge of scripting or programming languages (e.g., Python, Java, C#).
• Experience with cloud-based testing environments.
• Certifications in Quality Assurance (e.g., ISTQB Advanced Level).
• Experience with Jira, Azure DevOps, or similar project and test management tools.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Development

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.