Control Tower Manager

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We are seeking a dynamic and highly accomplished Control Tower Manager to lead our Control Tower team within Trade Working Capital Solutions. This critical leadership role will be responsible for defining the strategic direction and driving the execution of performance management, metric development, dashboard creation, and workflow optimization for our Client Service and Middle Office functions. The Control Tower Manager will champion a data-driven culture, leverage advanced analytics to unlock significant business opportunities, and ensure the highest standards of operational excellence. A proven track record in Treasury and Trade Solutions (TTS) and Client Services, coupled with an ability to translate strategic vision into tangible results, is paramount.

Key Responsibilities:

• Strategic Performance Leadership:
  • Manage the team, as well as define and lead the strategic framework for performance measurement and analysis across Trade Working Capital Solutions products for Client Service and Middle Office teams.
  • Oversee the development, implementation, and continuous enhancement of comprehensive dashboards and reporting mechanisms that provide critical insights into operational efficiency, client experience, and business performance.
  • Drive a culture of data-driven decision-making, utilizing advanced analytics to identify trends, predict outcomes, and proactively address performance gaps.
• Operational Excellence & Workflow Transformation:
  • Lead initiatives to re-engineer and optimize complex workflow processes within Client Service and Middle Office, focusing on maximizing efficiency, reducing risk, and improving client satisfaction.
  • Champion the adoption of best practices and innovative solutions to streamline operations and enhance service delivery.
• Business Growth & Opportunity Realization:
  • Strategically identify and drive the realization of significant business opportunities through deep analytical insights, such as enhancing guarantee renewals, optimizing credit line utilization, and expanding client relationships.
  • Collaborate closely with Product, Sales, and Middle Office leadership to translate analytical findings into actionable strategies that generate measurable business growth.
• Technology & Data Strategy Partnership:
  • Act as a senior liaison with Technology teams, guiding the strategic design, development, and integration of robust reporting infrastructure, data platforms, and advanced analytical tools.
  • Ensure data governance and integrity standards are maintained at the highest level to support reliable decision-making.
• Executive Communication & Stakeholder Engagement:
  • Develop and deliver compelling presentations and strategic recommendations to senior management, Executive Committee members, and key stakeholders across the organization.
  • Cultivate strong relationships with cross-functional partners, including Product, Sales, Operations, and Technology, to drive alignment and achieve shared objectives.

Qualifications:

• Demonstrated experience in a leadership role, managing performance metrics, driving dashboard development, and leading process optimization initiatives, combined with strong executive presence and leadership capabilities, including the ability to influence at all levels of the organization and drive strategic initiatives.
• Minimum of 10+ years of progressive experience in the financial services industry, with a significant portion in Treasury and Trade Solutions (TTS) and Client Services.
• Experience with Trade Finance products (e.g., Guarantees, Letters of Credit, Supply Chain Finance) preferably, or experience in TTS and Client Services leadership.
• Bachelor's degree in Finance, Business, Economics, Computer Science, or a related quantitative field; Master's degree preferred.
• Exceptional ability to make things happen and consistently deliver results in a fast-paced, high-stakes environment, demonstrating a driven and proactive professional approach with uncompromisingly high standards.
• Strong analytical acumen combined with a strategic mindset, capable of identifying root causes, anticipating challenges, and formulating effective solutions.
• Advanced proficiency in data analysis and visualization tools, including Tableau as well as expert-level skills in SQL for complex data querying and manipulation. P proficiency in Python for advanced data analysis, automation, and solution development is highly desirable.
• Outstanding communication, negotiation, and presentation skills, with a proven ability to distill complex technical and analytical information into clear, compelling narratives for diverse executive, business, product, and sales audiences, along with proven collaborative leadership capability in building and motivating high-performing teams while fostering a culture of innovation and accountability, along with an excellent command of English.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

• Click here to review the Remuneration Regulations extract.  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

259 140,00 zł - 441 260,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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