Operational Support Lead Analyst

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Job Overview

The Ops Support Lead Analyst role is a senior lead position. This role supports the Financial Services Investigations (FSI) team and is responsible for providing oversight of enterprise-wide and business-related projects that affect FSI.  This role is responsible for driving Project outcomes aligned to Financial Services Investigation strategy and vision in accordance with USCC Core Operations. The overall objective of this role is to ensure the seamless delivery of Project targets supporting FSI processes and ensuring adequate controls, infrastructure, and resource are in place to support those processes. This role will work with Issue and Project management teams to provide requirements and ensure deliverables are completed timely, with immediate focus on Personal Installment Loan (PIL) projects. This role will validate sustainability of newly established processes from Projects, including PIL process(es) and activity, while also assisting Finance teams with Balance Sheet account mapping for Project related activity.

Responsibilities include: 

• Support Product and Finance initiatives relating to Personal Installment Loan, Balance Sheet account mapping, with ability to design flows and speak to architecture constraints/benefits for new processes arising from FSI projects. 
• Articulate Project expectations and ability to concisely explain process enhancements and strategic initiatives to Senior Leadership.
• Key stakeholder and FSI project participant, ensuring adequate control design for new processes, and that existing processes are not compromised when Project implements.
• Analyze and calculate needed capacity to ensure Project optimizes productivity, improves inventory throughput, and that the Project outcome is in accordance with business requirements.
• Provide continuous iterative exploration of project related data and review impacted FSI processes and procedures to improve operational performance in tandem with implementing strategic initiatives.
• Ensure timely and accurate responses for Project deliverables and escalate risk as appropriate. 
• Proactive identification and use of risk management practices within supported projects that reduce exposure and fortify efficiency; Collaborate with Issue Management groups and open Issue Corrective Action Plans as necessary.
• Provide input and apply methodologies that ensure FSI Project deliverables are provided on time and ability to collaborate across business lines to influence positive outcomes.
• Support Account Owner of Balance Sheet General Ledger accounts, as necessary, and adhere to the Balance Sheet Substantiation governance framework (proper month-end close).
• Review FSI Project methodologies and practices that they align with audit expectation.    
• Ensure Project and resulting process functions operate at the highest standard of quality, minimizing Regulatory risks, while ensuring customers have positive experience with the product.
• Execute based on facts and drawing from a diverse range of internal and external sources in complicated, unique, and dynamic situations. Data driven decision making.
• Negotiate internally, able to recommend next course of action to senior management, with ability to navigate and engage in business appropriate confrontation with business partners to advocate for proper, business aligned, outcomes.
• Appropriately assess risk prior to implementing changes to a process, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Autonomous and able to exercise independent judgement, with ability to present/speak as an expert to senior stakeholders and fellow team members.

Qualifications:

• 6-10 years of experience
• Experience in project management position related to Product or Operations functions is preferred
• Experience in Finance, Banking, or Accounting
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 09, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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