NAM Syndicate Middle Office & Operations Head

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Job Overview

Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ Primary issuance of securities (e.g. new Debt issues and Initial Public Offerings).

Our Operations groups are core to the success of the Markets and Investment Banking businesses and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Banking Deal teams, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Execution and Transformations groups works alongside our Operations teams delivering automation solutions to solve for operational challenges.  We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design, and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose

The Nam Syndicate Operations Head will report to the Global Syndicate Operations Head, leading the Syndicate Operations staff supporting the Debt (DCM) and Equity (ECM) Investment Banking business and as the Markets Primary issuance businesses including the Special Equity Transaction Group.

Primary face off to Investment Banking and Markets Primary Issuance groups and working closely with each of the broader operational components that support both businesses front to back to ensure a seamless front to back process and service offering.

Our Syndicate Operations groups are responsible for coordinating logistics surrounding deal pipeline spanning deal & account setup, Trade Management to ensure timely settlement.

This is a Series 99 Supervisory role overseeing covered functions spanning Deal & Trade Management, Revenue recognition & Deal Final Settlement; Front to Back Controls and Deal related Regulatory Filings and exception management.

Organizational Oversight:

This remit spans both Syndicate Middle Office and Settlements staff, responsible for the leadership and management of a diverse group of 18 people across our Manhattan and Buffalo sites.

Both ECM and DCM businesses going are investing in a multi-year Tech Transformation, the Nam Syndicate Operations Head will be tasked executing the inflight strategic the end-to-end agenda as well as assessing and then evolving the Control Environment.

The Candidate's primary objectives will be to:

• Deliver an effective control framework that fully meets Audit, Compliance and Regulatory requirements.

• Accountable for integrity of operational process, overseeing and leading daily core operations championing a proactive culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation.

• Leads by example in support of organizational initiatives by exhibiting in-depth knowledge of products and issues and proactively seeks opportunities to work across silos.

• Leading a series of control and Automation initiatives for the Nam region executing on Target Operating Model reducing Operational Touchpoints and reducing processing and payment risk.

• Identify / Develops innovative solutions and cost savings opportunities; builds effective relationships with clients; facilitates, influences, and enables change.

Stakeholder Engagement:

• Acting as key point of contact to the business, representing broader ECM/DCM Operations groups across internal and external stakeholders

• Continued engagement and face off with a range of senior Business, Technology and Operations partners.

• Engaging in client discussions & relationship management activities as required to support the Business.

People Agenda:

• Promoting a culture of continuous improvement and cultivating a robust service and control environment

• Coaching and mentoring our People.  Ensuring effective one to one discussion.  Providing direction, feedback, support, and encouragement for career development

• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel.

Qualifications and Skills:

• Finra Series 99 registered preferred

• 10+ years of experience in Tier 1 global financial institutions with strong experience in either Equity and / Debt Markets Middle Office or Operations.

• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.

• Self-reliant, good problem solver, results oriented with strong awareness and a strong risk management and control mindset.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 05, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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