Head of Controls – CTO & Technology Infrastructure

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Job Overview

The Head of Controls for CTO & Technology Infrastructure (C16) leads the First-Line-of-Defence (1LoD) technology risk and controls organization for Citi's Chief Technology Office (CTO) and Technology Infrastructure teams. This executive oversees risk governance across Cloud Services, Data Services, Digital Workplace, Mainframe/Host Services, Developer Enablement/SDLC, and Architecture Services.

Reporting to the Head of Controls for Technology & Business Enablement, the incumbent manages senior risk professionals globally, directing architectural control design, controls governance, Product Risk Reviews, federated issue management, and regulatory interactions with the FRB, OCC, and global authorities.

Key Responsibilities

• Provide executive direction to global controls teams governing core infrastructure, cloud, architecture, and developer enablement.

• Govern critical foundational technology processes including SDLC, change management, incident/problem management, and configuration management (CMDB).

• Direct the design, implementation, and continuous validation of automated preventive controls within CI/CD pipelines and cloud environments.

• Govern risk assessments for New Activities, and major foundational technology platform changes.

• Provide strategic oversight for Issue Management, driving root-cause analyses and timely closure of Corrective Action Plans (CAPs).

• Represent Technology Controls in regulatory examinations (FRB, OCC) and lead an "always-ready" audit environment with 2LoD/3LoD.

Qualifications

• 15+ years of operational risk, cloud security, infrastructure governance, compliance, or technology audit experience in global financial institutions or major technology firms.

• 8+ years of senior managerial experience leading large, globally distributed technical teams.

• In-depth expertise across cloud platforms, enterprise infrastructure, SDLC/DevOps automated controls, and modern software architectures.

• Practical exposure to AI/GenAI risk governance and emerging technology controls.

• Proven track record leading regulatory interactions with major supervisory authorities (FRB, OCC).

• Bachelor's degree required in Computer Science, Engineering, or STEM discipline; Master's degree preferred.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 02, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.