Global Communications, Services, Vice President

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Job Overview

The Enterprise Services and Public Affairs (ESPA) team seeks to enhance and protect the reputation of Citi, its businesses, and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues.

This role, Vice President, Services Communications, is a mid-level communications position responsible for the day-to-day execution and coverage of Citi's Services franchise. As the Services business has grown in scale, visibility, and external scrutiny, the communications demand has shifted from periodic engagement to continuous, operational coverage. This VP role will provide hands-on execution capacity to support the sustained volume, pace, and complexity of communications activity generated across Services, including payments, liquidity, trade & working capital, investor services, and issuer services.

The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues, and develop external and internal digital communications for a global workforce. This is a high-energy, hardworking, and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers, can problem-solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment, and thoughtful work product.

Responsibilities:

As a key member of the Services Communications team, you will play a pivotal role in shaping and executing internal and external communications strategies. Your responsibilities will include:

• Proactive Media Engagement: Drive a sophisticated media relations program by cultivating and maintaining strong relationships with key financial and business journalists. Spearhead proactive and reactive media engagement, including developing compelling story ideas, pitching and securing high-impact coverage, preparing executives for interviews, and acting as a key spokesperson for the Services business.

• Cross-Functional Collaboration: Partner with internal teams, subject matter experts, marketing, and peer communications teams to drive communications initiatives – from strategic planning and project management to execution and amplification across Citi channels internally and externally.

• Executive Social Media Strategy: Manage the LinkedIn presence and broader social media strategy for key Services executives. This includes drafting and posting compelling content, collaborating with internal teams to source content and imagery, and monitoring engagement trends to optimize presence and impact.

• Internal Communications: Develop and execute a high volume of internal communications, including leadership emails and memos, Hub updates, newsletters, digital signage, town hall coordination, and coverage of key business milestones—ensuring clarity, consistency, and alignment across the Services organization.

• Conference & Industry Engagement: Provide hands-on support for high-profile enterprise-wide events, such as Sibos and Money 20/20. Responsibilities include developing talking points, coordinating media engagement, creating internal briefing materials, and managing post-event follow-through.

• Strategic Narrative Development: Support a broader leadership footprint by increasing storytelling demand, requiring the alignment of narratives across leaders, businesses, regions, and platforms on key topics such as digital assets, AI, tariffs, and e-commerce.

Qualifications:

• Bachelor's degree in business management, communications, marketing, or another related field.

• 6+ years of relevant experience in corporate communications, preferably within a global company or agency. Financial services experience, particularly with knowledge of payments, liquidity, trade, and treasury, is a plus.

• Proven track record of developing and executing successful communications strategies for senior executives.

• Strong business understanding with the ability to execute independently without constant escalation.

• Strong relationships with members of the media, particularly financial and business journalists.

• Experience managing executive social media presence and owned channel content.

• Excellent written and verbal communication skills, with the ability to tailor messages to a range of internal and external audiences and handle rapid turnaround times.

• Ability to thrive in a fast-paced, high-pressure environment, with demonstrated sound judgment and decision-making skills during crises.

• Strong project management and organizational skills, including the ability to manage multiple projects simultaneously and meet tight deadlines.

• Proactive, detail-oriented, and highly organized, with a strong work ethic and a positive attitude.

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Job Family Group:

Communications and External Relations

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Job Family:

Communications Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 08, 2026

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