Business Associate - Workplace Management

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Job Overview

Job Summary

The Workplace Management Officer is responsible for supporting floor and space management, stakeholder engagement, and system governance across Banking floors at 388 Greenwich (HQ). The role partners with business leaders, Real Estate Services (RES), IT, Security, HR, and Finance to support workspace design, office moves, floor operations, and workplace systems. Current responsibilities include oversight and coordination of workspace allocation, access management, and neighborhood planning, while ensuring compliance with the Banking Floor & Space Management Playbook and applicable policies and standards. The role is based onsite in New York to enable direct, in-person engagement with employees and stakeholders across the floors.

Key Responsibilities

• Own and drive workspace management, oversight, and control activities across Banking floors, serving as the accountable lead for the function and acting as the primary point of escalation for floor-related matters, including Business Real Estate Liaison (BREL) responsibilities where applicable.
• Provide guidance and support on floor management processes, governance requirements, and related business activities, including desk, locker, and neighborhood management.
• Partner with Banking Management and department heads to understand space and headcount trends and implement best practices.
• Facilitate proactive space planning and headcount forecasting, including support for office moves, seasonal surges (e.g., summer intern onboarding), and capacity management initiatives.
• Support the review, tracking, and management of workspace requests and governance-related activities, including access, office assignments, locker assignments, and standing desk/furniture requests, ensuring compliance with established thresholds and standards.
• Provide day-to-day guidance and informal leadership to the broader Workplace Management team, helping coordinate priorities and workload across colleagues to ensure consistent execution and coverage across the floors.
• Maintain relationships and coordinate activities with RES, IT, Corporate Security, and Facilities teams associated with Banking floor operations.
• Ensure approvals and activities adhere to established business processes, governance requirements (Employee Workplace Request approval workflow), and control standards.
• Maintain workplace documentation, procedures, and process flows (e.g., move playbooks, communication templates).
• Perform ongoing monitoring of space utilization (via InControl) and identify potential risks, constraints, or control issues.
• Prepare management reporting, occupancy analytics, forecasts, and governance materials in partnership with Workplace Management and other global support teams.
• Complete compliance, governance, and reporting requirements related to space and system data (Archibus, Workday, Global Directory).
• Support business execution initiatives, process improvements, governance activities, and strategic projects to enhance operational effectiveness across Banking floors.
• Support audits, business continuity initiatives, and ad hoc projects as needed.
• Ensure compliance with Citi policies, procedures, and applicable regulations while effectively managing risk.
• Leverage systems and tools (Archibus, Workday, Manhattan Software, CMP) and perform appropriate quality checks to support the preparation and delivery of reports, analyses, and other ad hoc deliverables.

Qualifications

• 5+ years of relevant experience in workplace management, corporate real estate, facilities coordination, or a related operational/business support role.
• Experience with space governance, occupancy planning, and headcount/data analysis.
• Advanced Powerpoint and Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and data analysis.
• Experience with or willingness to learn Archibus, Workday, Manhattan Software, or related workplace management systems preferred.
• Strong attention to detail, analytical, organizational, and problem-solving skills.
• Excellent interpersonal and communication skills with the ability to work with stakeholders at all levels, from Managing Directors to Executive Assistants and Analysts.
• Willingness and ability to work onsite full-time, including regular walking of assigned floors and neighborhoods.
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Education

• Bachelor's Degree or equivalent experience
  

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$109 120,00 - $163 680,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

nov 11, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.