KYC Operations Intmd Analyst Officer

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Job Overview

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Develop and maintain strong relationships with the Business and our Premium clients, to deliver best-in-class service.
• Establish and reenforce an engagement model aligned with our clients’ expectations (Centralized, Decentralized, Regional). Ensure model is being leveraged globally.
• Have a client centric approach and drive all objectives with client experience and excellence at the forefront of their delivery, while ensuring KYC regulatory and policy adherence
• Effectively convey and receive information, both verbally and in writing, to ensure clear understanding of KYC requirements and processes.
• Navigates conversations with clients to reconcile differences and achieve desired outcomes while maintaining positive and productive relationships.
• Represent Citi KYC values and demonstrate clear leadership in delivering exceptional service to our premium clients.
• Ensure client escalations and/or complaints are handled quickly in accordance with policy and reported to senior manager as required in a timely manner.
• Minimize client outreach by internally sourcing all possible documentation needed to complete KYC.
• Conduct calls with KYC Owners and clients (according to client´s and business preference) to review all records and take required action to ensure the status is up to date and all such discussions are documented.
• Provide feedback and process improvement suggestions to relevant internal/external stakeholders as opportunities arise.
• Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management
• Provide support to business managers and product staff
• Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums
• Interface with internal and external teams to provide guidance and subject matter expertise, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Proven ability to make effective and timely decisions
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business regions

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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