KYC Operations Intmd Analyst - C11 - MUMBAI

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Job Overview

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The SMB KYC Operation is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.

The candidate will have a direct responsibility to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. There are differing requirements depending on where the account is being opened. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.

The BSU owns the end-to-end KYC process from KYC creation/renewal to approval of the KYC Record and supporting local country appendices.

Responsibilities:

• Support and execute of KYC activities including PRCR, non PRCR, Modifications, Triggers and new to business onboardings and all entity types across all SMB/CCB.
• Develop and maintain strong relationships with the Business and our Premium clients, to deliver best-in-class service.
• Establish and reenforce an engagement model aligned with our clients’ expectations (Centralized, Decentralized, Regional). Ensure model is being leveraged globally.
• Have a client centric approach and drive all objectives with client experience and excellence at the forefront of their delivery, while ensuring KYC regulatory and policy adherence
• Navigates conversations with clients to reconcile differences and achieve desired outcomes while maintaining positive and productive relationships.
• Analyze client data effectively to ensure accuracy and compliance with KYC requirements while ensuring no discrepancies.
• Demonstrate a deep understanding of KYC regulatory requirements and apply this knowledge in client interactions.
• Ensure client escalations and/or complaints are handled quickly in accordance with policy and reported to senior manager as required in a timely manner.
• Multitask, manage high volumes of interactions and communications in a structured and organized way.
• Track all assigned records and support its completion throughout its lifecycle. Premium CEs should utilize their client knowledge to support case managers/checkers/ICRM, etc. by offering guidance and partnership whenever required. Ensure SLAs are being met, and cases are escalated. 
• Promote the highest standard of Ops Discipline by documenting all status changes in KWT thoroughly. This includes (but is not limited to) records status, contact information, and mood score. Save new documentation within the Premium Share drive for future requests. 
• Ability to critically analyze the KYC process to look for and suggest improvements.
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time

Qualifications:

• 4 – 7 years’ experience in banking, finance, or law. 
• Experience in control/risk or Compliance (AML/KYC) function (required)
• Flexible enough to work as per Business timings.
• Excellent communication and writing skills.

• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
• ACAMS certified (an advantage)

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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