US Retail Bank - Change Management & Cross Border Business Control Sr Lead - Senior Vice President (Hybrid)

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Job Overview

The Change Management & Cross Border Business Control Sr Lead - Senior Vice President position will support US Retail Bank with the below responsibilities:

• Develop, implement, and maintain effective oversight routines for cross-border activity, ensuring compliance with relevant regulations (e.g., AML, KYC, Sanctions).

• Conduct regular risk assessments and identify potential vulnerabilities within cross-border operations.

• Collaborate with business stakeholders to implement corrective actions and enhance control frameworks.

• Monitor regulatory changes and industry best practices, adapting our controls to maintain compliance.

• Prepare and deliver reports to senior management on control effectiveness and emerging risks.

• Provide training and guidance to business units on cross-border compliance policies and procedures.

• Participate in cross-functional initiatives to improve efficiency and effectiveness of control processes.

• Implement a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes, highlighting risk and escalating concerns in a timely manner.

• Champion MCA best practices transformation, and execution consistency across business/functions.

• Engage in other Change Management routines to support the broader team as needed (New Activity, Regulatory and Policy Change Management)

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Strong understanding of Cross Border Activity Policy and related Standards

• Excellent analytical, problem-solving, and communication skills.

• Ability to work independently and collaboratively within a matrix organization.

• Ability to identify, measure, and manage key risks and controls.

• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.

• Develop and implement strategy and process improvement initiatives.

• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.

• Developing new ideas and improving current processes to proactively mitigate risks.

• Requires an ability to provide challenge and make recommendation for risk and controls remediation.

• Expert knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Expert understanding of compliance laws, rules, regulations, and best practices.

• Deep understanding of Citi’s Policies, Standards, and Procedures.

• Strong leadership, decision-making, and problem-solving skills.

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Ability to deliver compelling presentations and influence executive audiences.

• Strong sense of accountability and ownership, with strong results orientation.

• Excellent communication skills; ability to engage and inspire across stakeholder groups.

• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Managers Control Self-Assessment

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$134,960.00 - $202,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 22, 2025

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