Client Onboarding C10

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Job Overview

• Job Description

The Client Account Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our ultimate goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.
• Onboard new client relationships and additional members by completing client risk profiles and process relationship updates using Citi onboarding applications
• Process account opening or maintenance requests in a timely manner
• Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
• Ensure all documentation received is current, accurate and complete.
• Partner with KnowYourClient (KYC) Teams, the Account Opening division, and other product partners to ensure expedient, efficient and seamless processing
• Perform KYC refresh activity for FPI/FDI clients as per the scheduled timelines.
• Process Fresh Registration for FDI by coordinating with client for Documentation as laid down by SEBI/RBI as per the regulations.
• Perform Escrow & domestic account opening
• Coordinate with internal teams and ensure the account opening is completed within the SLA
• Perform FATCA / CRS validations for client tax documents.
• Provide the highest level of customer service and teamwork to Banking teams and other internal partners
• Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
• Engage with technology to design, build, and test new or updated applications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Knowledge on FPI/FDI Regulation is preferred
• Prior experience in managing DDP operations, Escrow opening, FPI/FDI registration etc are preferred
• Relevant experience in FPI/FDI registration and renewals preferred
• Licensing (Series 7, 63 and 65 or 66) beneficial but not required
• Self-motivated, proactive, and eager to improve existing processes Extremely detail oriented Excellent team player Strong ability to multi-task, prioritize, and work well under pressure Strong verbal and written communication skills
• Demonstrated interesting the fields of operations and compliance

Education:

• High School diploma or equivalent

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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