Client Excellence Trainer - C12 - MUMBAI

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Job Overview

Client Excellence Training Analyst

Job Description

The trainer is responsible for planning, implementing, and evaluating training programs for new hires and internal teams, as well as supporting the continuous improvement of employees training and development within the organization.  This role requires analytical skills to assess employee’s performance, identify skill gaps, and propose effective learning solutions that contribute to the organizational outcomes.

Responsibilities

• Develop, implement, and evaluate training programs for the new hires and internal teams (in person and online), assuring that programs are effective and aligned with the company's strategic goals.
• Design, edit, and validate training materials to ensure alignment with the CitiService learning objectives, policies, and procedures.
• Collaborate with other learning advisors and stakeholders to identify and prioritize training opportunities that support business outcomes.
• Assess training needs and develop innovative programs to improve key employees’ skills and competencies, focusing on continuous improvement.
• Monitor the quality and effectiveness of training programs, conducting ongoing performance analysis and adjusting as needed.
• Deliver training sessions both in-person and virtually for Citiservice teams.
• Work closely with HR business partners to ensure training programs are aligned with business needs and meet regulatory and corporate standards.
• Develop training materials and validate content, ensuring consistency and alignment with internal and external policies.
• Measure and report on the effectiveness of training programs, using key performance indicators.

Qualifications

• 3 to 5 years of experience in learning and development.
• Experience in designing and implementing both in person and e-learning training programs.
• Clear and concise written and verbal communication skills.
• Proactive leadership skills to manage training projects independently.
• Proficient in Microsoft office and learning management systems.
• Detail-oriented and results-driven.
• Organizational & administrative skills
• Strong interpersonal and communication skills.

Education:

• Bachelor’s/University degree or equivalent experience (Human Resources, Business Administration, or a related field.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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