Senior Engineering Manager, SRE & Production Management

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

This senior leadership role is a hybrid of software engineering, Site Reliability Engineering (SRE), people management, and product ownership. The successful candidate will lead the development of a new, horizontal checkout platform, driving both the technical and strategic vision. This position is ideal for a leader with a strong engineering background who excels at managing teams, stakeholders, and product roadmaps in a complex financial services environment.

Responsibilities

• Lead, manage, and mentor multiple scrum and developer teams in a hybrid engineering oversight model.
• Engage in active, hands-on development for the creation and expansion of a new Checkout platform.
• Define and drive the architectural and strategic decisions for the platform, ensuring alignment with business requirements.
• Develop and execute a compelling product vision and strategy, creating 6-month and 1-year roadmaps to lead the product forward without needing external guidance.
• Manage relationships and expectations with senior-level stakeholders, including requirement gathering and prioritization.
• Establish a metrics-based organization, developing key operational metrics to drive continuous improvement, engineering productivity, and accountability.
• Oversee the entire Software Development Lifecycle (SDLC) and implement Agile frameworks like SCRUM or Kanban.
• Ensure system security, data integrity, and compliance with regulatory requirements.
• Partner with business-aligned SRE leads to develop and execute long-term technical and product strategies.

Qualifications

• 8+ years' experience hands-on engineering in a complex, critical software development environment
• Proven experience in a senior technical role with significant business impact and experience in a global environment with matrixed reporting structures.
• Strong proficiency in SRE principles and DevOps practices, with hands-on experience in object-oriented or scripting languages like Java or Python.
• Excellent working knowledge of fundamental computer science concepts, including networking, operating systems, and virtualization.
• Strong proficiency with containerization technologies (Docker, Kubernetes), GitOps, and service meshes (e.g., Istio).
• Experience with Infrastructure-as-Code (IaC) tools such as Terraform or Cloud Formation.
• Demonstrated experience designing, deploying, and running High Availability (HA) systems at scale.
• Exceptional leadership qualities with a track record of fostering a collaborative and positive team environment.
• Excellent communication, analytical, and problem-solving skills, with a data-driven approach to decision-making.

Education

Bachelor’s/University degree is required; a Master’s degree is preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$145,100.00 - $217,700.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.