UK Commercial Bank - Relationship Manager (VP) - North Region

Citi Commercial Bank UK (CCB) was established in 2017 to support the international growth plans of UK headquartered Mid-Market businesses with annual turnover ranging from £50m to £3bn. The success of the UK team has led to considerable client growth across all Industry segments over the past 8 years.

This new and exciting Relationship Manager role is based in the North-West / North-East (‘North’) and has come about following Citi’s ongoing commitment and investment to support the international growth plans of UK Mid-Market businesses headquartered in the North.

As part of CCB’s ongoing commitment to serve all UK Mid-Market companies with international growth plans, we have created a dedicated ‘North’ Relationship Manager (VP) role. This newly created role will be responsible for leading Citi’s expansion across the ‘North’, with a strong focus on new client acquisition and supporting the banking and financing needs of clients across the regions.

The objective of the ‘North’ CCB team is to leverage Citi’s unique and globally diversified commercial banking offering to support the international banking & financing requirements of UK headquartered companies across all industries, with a particular focus on companies across 5 key industry segments - Industrials & Manufacturing, Digital, Tech & Comms (DT&C), Business & Professional Services (B&PS), Consumer & Retail (C&R) and Life Sciences.

This role will be reporting to UK Commercial Banking Director (‘North’ Region). Responsibilities will include working closely with the North Region Director to create a new 5-year strategic growth plan, growing Citi’s external profile with business introducers & industry organisations, new client acquisition and deepening relationships with existing clients.

The successful candidate will possess strong commercial/corporate banking experience, solid credit skills, strong relationship management skills, an established external network in the North region and a proven record in originating & executing new business. 

UK commercial/corporate banking experience and a solid understanding of the banking/financing needs of UK Mid-Market businesses across multiple industries is preferred.

Key Skills & Responsibilities:

• Managing key client stakeholder relationships (CEO, CFO, Treasury teams) and bring the ‘whole bank’ to the client to ensure exceptional client service. Utilise Citi’s market leading insights to build strategic dialogue & relationships with senior management teams. 

• Be the ‘Best for our clients’ by understanding our clients’ banking & financing needs and how clients will benefit from Citi’s unique global offering across International Cash Management, Risk Management, International Trade & Treasury and Working Capital Management solutions. 

• Strong collaboration across Citi’s Commercial Banking franchise, utilising Citi’s global network of local banks’ – Citi has a banking presence across 96 countries and provides banking services in 160 countries. Responsible for maintaining overall control and accountability for the cross-border transactions of UK headquartered Mid-Market businesses.

• Establish a robust understanding of Citi’s commercial banking proposition and risk appetite. Proactively apply knowledge to the ‘Business & Professional Services’ strategic plan and pitch Citi’s value-add proposition to target clients. 

• Develop and maintain strong ties with Commercial Banking teams across Citi’s global network, in particular CCB colleagues working across multiple industry verticals and colleagues supporting subsidiary businesses overseas (Company Subsidiaries Group). 

• Strong track record in self-originating new business across the Mid-Market segment, including the identification of target clients, proactive account planning, effective pipeline management, building & leading collaborative deal teams, leading on client & prospect pitching activity and executing transactions.

• Responsible for representing Citi Commercial Bank across multiple industries, establishing a sales & marketing plan and leading on social media activity.
• Work closely with the ‘North’ Director and the wider UK CCB team - Cash sales , Treasury & Trade sales, Markets, Corporate Finance, Credit Underwriting, Industry Risk Approvers and junior support staff on a daily basis.
• Close collaboration with Banking Capital Markets and Advisory teams (Investment Banking / DCM / ECM / LevFin) to address and transact opportunities across the ‘North’ region. 

• Strong sales & self-origination disciplines, including direct calling/marketing, social media influencing, professional network referrals and sector influencer referrals.

• Develop and build strong relationships & engagement with key business introducers - debt advisors, corporate finance, legal, audit, industry associations and other key industry influencers. Build advocacy and gain market insight. Visible advocate of the CCB UK franchise, increasing the profile of Citi Commercial Bank across the UK ‘Services’ sector. 

• ‘Thought leadership’ approach to relationship banking. Ability to utilise Citi’s market insights, innovative tools & global solutions to add value to Mid-Market businesses looking to grow internationally.

• Thorough understanding of key commercial banking processes & solutions, including KYC/on-boarding, Transactional Banking, FX, Trade, Treasury, Working Capital Management and Lending products.

• Close interaction with risk, product, implementation and client on-boarding teams, ensuring we offer clients’ the best level of service as their international banking partner.

• Team player - Demonstrates strong and visible leadership skills, fosters a collaborative culture and promotes the coaching & development of other colleagues across the Commercial Banking team. 

• The successful candidate will demonstrate a strong personal brand, excellent communication skills, proven relationship management skills, strong financial analysis & credit writing skills, an ability to influence key internal & external stakeholders and a strong record in originating new business and delivering results.

• Work alongside the UK CCB ‘North’ Director in delivering a 5 year strategic growth plan, deliver income and balance sheet growth in line with UK CCB plan and increase the external profile of the team.

• Responsible for coaching and developing other members of the wider UK Commercial Banking team. 

• Work collaboratively with other Commercial Banking sector teams. Share best practice across teams to deliver ‘best in class’ relationship management to new and existing clients.

Core Technical Competencies:

• Understanding of Commercial Banking products & processes
• Understanding of Commercial Banking lending and credit processes

Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime.

The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016.

Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.

Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:

• Honesty, integrity and reputation

• Financial soundness

• Competence and capability

In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above.

This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks.

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