VP, Workforce Management Lead Analyst - Skills Management

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Job Overview

Enterprise Workforce Management is a new capability that is being built at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bank. The Workforce Management Lead Analyst is a strategic professional who closely follows latest trends and applies in-depth disciplinary knowledge within own job and the business. This role is responsible for supporting the management and implementation of Citi’s efforts around staffing, skill adequacy and organization design. Excellent communication skills are required in order to negotiate internally, often at a senior level.  Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.  Accountable for significant direct business results or authoritative advice regarding the operations of the business.  Necessitates a degree of responsibility over technical strategy.  Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.  Strong communication and diplomacy skills are required as well as ability to handle ambiguity and  navigate  a fast paced environment.

Key Responsibilities

• Lead process designs that contribute to the stand-up and evolution of the Skills Framework and Strategic Workforce Planning function by delivering Workforce Planning Skills solutions.
• Lead projects and deliverables around developing the Skills framework, generate new ideas and conceptual frameworks to help solve problems, provide hands-on delivery, and create insightful findings and recommendations. Projects cover skills taxonomies for key roles, governance process on skills taxonomies, creation of skills profiles, developing a skills assessment framework and process, creating skill reporting and monitoring mechanisms to review skill progression.
• Build and continuously improve the processes that define the Skills Management Framework for the enterprise.
• Draft and produce procedural manuals and guidelines related to Skills/Strategic Workforce Planning to enable consistent deployment of the process.
• Partner with HR Advisors and Learning & Development on implementing the annual skills assessment framework and process to assess gaps and progress made in closing skill gaps.
• Interpret data and information with a view to support businesses in understanding their skills gaps / emerging skills requirements.
• Review skills assessment outcomes and partner People Insight and other HR functions and business leaders to turn the outcome into appropriate talent strategies to fill skill needs.
• Participate and deliver the regulatory response specific to the skills process required for Risk and Control roles, including preparing materials to meet all relevant deliverables and Internal Audit requirements.
• Lead the closure of the regulatory commitments, including the completion of milestones as per the Transformation Project Office standards and the regulatory commitments audited by IA and the regulators
• Ensure accurate and timely completion of all the work executed by the team

Knowledge/Experience

• 8-10 years’ experience in at least 2 of the following: transformation, risk remediation, strategic workforce planning
• Good understanding of key principles involved in strategic workforce planning.
• Ability to understand, marshal and interpret a wide range of information, ideas, and concepts, draw conclusions, and make recommendations.
• Demonstrated experience of presenting complex ideas, data and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders.
• “Start-up mentality”— comfortable to work with ambiguity and managing high-paced environment with changing priorities.
• Intellectually strong with a growth mindset, with a proactive can-do attitude to project delivery and “get things done” in a tight deadline.
• Strong analytical skills with good attention to details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work.
• Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.

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Job Family Group:

Human Resources

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Job Family:

Organizational Effectiveness

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 13, 2025

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